Medical and Psychological Portrait of Patients Dissatisfied With the Level of Diagnostic Radiological Care During the Covid-19 Pandemic

Abstract

The study aims to form a medical and psychological portrait of patients who are dissatisfied with the level of diagnostic radiological care during the COVID-19 pandemic, based on the study of their opinion on the quality of work of radiological diagnostics services in medical institutions of Lviv city and region.
 Material and Methods. The study involved a sociological survey using the questionnaire method of 409 patients who applied for medical radiological diagnostics to medical institutions of Lviv city and region in 2023. According to the results of the survey, 2 focus groups were distinguished: group 1, "Dissatisfied" - 26 patients (6.36%), who expressed a certain level of dissatisfaction with the services received during the COVID-19 pandemic, group 2, "Satisfied" - 383 patients (93, 64%), who were generally satisfied with the services provided in the same period.
 Results and Discussion. Based on the obtained data, certain psychological and medical features characteristic of individuals who were dissatisfied with the quality of medical diagnosis during the COVID-19 pandemic were identified, and their medical and psychological portrait was formed. Specifically, it is an individual who has already had an unsuccessful experience of visiting state health care facilities in the past, applies for a medical examination for work/study, mainly for the diagnosis of respiratory system organs, and is dissatisfied with the long waiting period until the appointed day of the examination and the long live queue for the examination, considers the attitude of the physician or another employee as unkind, is dissatisfied with the work of the diagnostic specialist and the opportunity to freely ask the physician the necessary questions, is dissatisfied with the low quality of medical equipment and cleanliness and comfort in the physician's office or the department.
 Conclusions. The obtained data on the characteristic features of individuals who were not satisfied with the medical care provided during the COVID-19 pandemic will be important in improving the work of the radiation diagnostics service.