Primary care is the foundation of the healthcare system in many countries, including Singapore, where primary care is provided through a network of public and private primary healthcare clinics. 1 There are currently 20 public primary healthcare clinics and over 1,700 private primary healthcare clinics in Singapore (Singapore Ministry of Health, 2019). 2 Public primary healthcare clinics provide 20% of primary healthcare and a disproportionately larger amount of care for people with chronic conditions (Lim et al., 2018). To serve the growing healthcare needs of an ageing population with multiple morbidities, more