“…Additionally, nurses' mental distress and psychological discomfort, that is, emotional exhaustion, STSS symptoms, low job satisfaction, and moral distress, seem to be associated with impersonal attitude towards patients, indifference, and anger manifestations [ 12 , 36 , 37 ], negatively influencing the quality of interaction with the consumers of health services and colleagues [ 23 , 27 , 38 ]. Yet, the effectiveness of the therapeutic relationship constitutes a fundamental element of the quality of care provision, as well as patient safety standards [ 39 – 41 ], while empathy is a core clinical skill towards this [ 42 ]. Empathy is a cognitive process, regarding clinicians' ability to understand the unique experiences of others, for example, patients and their families, and communicate their understanding with them [ 40 – 42 ].…”