Meeting JCAHO Medication Management Standards: Getting Everyone Involved

Abstract

This continuing feature highlights the experiences of various health care organizations regarding the Joint Commission on Accreditation of Healthcare Organizations' (JCAHO) Medication Management Standards and National Patient Safety Goals implementation. Practical information on what worked and how organizations have been surveyed regarding the standards and goals will be provided along with updates on revisions and recommendations being established by JCAHO. To share your success stories, contact Sondra K. May, PharmD, Department of Pharmacy Services, University of Colorado Hospital, 4200 East Ninth Avenue, Box A-027, Denver, CO 80262. E-mail: sondra.may@uch.edu. Purpose Changes in the JCAHO survey process and in the scope of the standards governing medication management (MM) make it no longer possible to have the Pharmacy Department as the sole contact point for JCAHO questions pertaining to medication use. In an effort to raise awareness of MM standards to the institutional level, we conducted an exhaustive review of individual standards and communicated shared points of responsibility to persons outside the Pharmacy Department. Methods Organizational changes were implemented to direct our efforts. These included instituting an ad hoc Pharmacy Department Committee and creating a Coordinator for MM standards position. Hospital organizational structure changed, so the Pharmacy Director now reports directly to the Chief Operating Officer. A spreadsheet outlined each MM standard including existing policies, those requiring revision, and departmental or interdisciplinary actions needed. Other disciplines were involved as indicated in policy revisions and improvements in medication-use systems. A new process for holding other departments accountable for medications purchased and stored outside of Pharmacy was implemented. Staff education focused on key issues and standards. Mock surveys were regularly conducted. Results Policies were revised in collaboration with the Pharmacy and Therapeutics Committee and other interdisciplinary teams. Departments purchasing their own medications routinely inspect their stock. Pharmacy staff education became routine. Conclusions Through focused interdisciplinary efforts, our institution addressed potential deficiencies, improved medication safety and was better prepared for the JCAHO survey. The first unannounced survey was just completed. There were no Recommendations for Improvement (RFIs) regarding the MM standards.

Medication communication: a concept analysis

“…The first involves determining who is speaking in the communication encounter. It concerns encouraging involvement of patients, family members, and healthcare professionals of various disciplines, the views of whom are complex, context-specific and equally valid (Stevenson et al 2000, Fogel et al 2006, Seale et al 2006.…”