“…Study designs using questionnaires (n = 14, 41%), semi‐structured interviews (n = 8, 24%) and focus groups (n = 6, 18%) made up the vast proportion of studies. Three mixed‐methods studies involved the use of questionnaires and semi‐structured interviews, one combined observations and semi‐structured interviews .…”
Section: Resultsmentioning
confidence: 99%
“…The remaining 2 studies were discrete choice experiments . Most of the studies (n = 28, 82%) were published from 2010 onwards . Seven studies related to pharmacist prescribing which, although not exclusive to community pharmacy, provides valuable insights into opinions of pharmacists’ extended roles.…”
BackgroundThe United Kingdom has been at the forefront of enhancing pharmacist roles and community pharmacy services, particularly over the past decade. However, patient and public awareness of community pharmacy services has been limited.ObjectiveTo identify and synthesize the research literature pertaining to patient and public perspectives on: existing community pharmacy services, extended pharmacist roles and strategies to raise awareness of community pharmacy services.Search strategySystematic search of 8 electronic databases; hand searching of relevant journals, reference lists and conference proceedings.Inclusion criteria
UK studies investigating patient or public views on community pharmacy services or pharmacist roles from 2005 to 2016.Data extraction and synthesisData were extracted into a grid and subjected to narrative synthesis following thematic analysis.Main resultsFrom the 3260 unique papers identified, 30 studies were included. Manual searching identified 4 additional studies. Designs using questionnaires (n = 14, 41%), semi‐structured interviews (n = 8, 24%) and focus groups (n = 6, 18%) made up the greatest proportion of studies. Most of the studies (n = 28, 82%) were published from 2010 onwards and covered perceptions of specific community pharmacy services (n = 31). Using a critical appraisal checklist, the overall quality of studies was deemed acceptable. Findings were grouped into 2 main themes “public cognizance” and “attitudes towards services” each with 4 subthemes.Discussion and conclusionsPatients and the public appeared to view services as beneficial. Successful integration of extended pharmacy services requires pharmacists’ clinical skills to be recognized by patients and physicians. Future research should explore different approaches to increase awareness.
“…Study designs using questionnaires (n = 14, 41%), semi‐structured interviews (n = 8, 24%) and focus groups (n = 6, 18%) made up the vast proportion of studies. Three mixed‐methods studies involved the use of questionnaires and semi‐structured interviews, one combined observations and semi‐structured interviews .…”
Section: Resultsmentioning
confidence: 99%
“…The remaining 2 studies were discrete choice experiments . Most of the studies (n = 28, 82%) were published from 2010 onwards . Seven studies related to pharmacist prescribing which, although not exclusive to community pharmacy, provides valuable insights into opinions of pharmacists’ extended roles.…”
BackgroundThe United Kingdom has been at the forefront of enhancing pharmacist roles and community pharmacy services, particularly over the past decade. However, patient and public awareness of community pharmacy services has been limited.ObjectiveTo identify and synthesize the research literature pertaining to patient and public perspectives on: existing community pharmacy services, extended pharmacist roles and strategies to raise awareness of community pharmacy services.Search strategySystematic search of 8 electronic databases; hand searching of relevant journals, reference lists and conference proceedings.Inclusion criteria
UK studies investigating patient or public views on community pharmacy services or pharmacist roles from 2005 to 2016.Data extraction and synthesisData were extracted into a grid and subjected to narrative synthesis following thematic analysis.Main resultsFrom the 3260 unique papers identified, 30 studies were included. Manual searching identified 4 additional studies. Designs using questionnaires (n = 14, 41%), semi‐structured interviews (n = 8, 24%) and focus groups (n = 6, 18%) made up the greatest proportion of studies. Most of the studies (n = 28, 82%) were published from 2010 onwards and covered perceptions of specific community pharmacy services (n = 31). Using a critical appraisal checklist, the overall quality of studies was deemed acceptable. Findings were grouped into 2 main themes “public cognizance” and “attitudes towards services” each with 4 subthemes.Discussion and conclusionsPatients and the public appeared to view services as beneficial. Successful integration of extended pharmacy services requires pharmacists’ clinical skills to be recognized by patients and physicians. Future research should explore different approaches to increase awareness.
“…This perception was influenced by GPs’ negative attitudes towards pharmacists (Agomo, Ogunleye, & Portlock, 2016b; Campion et al., ; Evans et al., ; George et al., 2006b; Latif et al., ; Urban et al., ; Wilcock & Harding, ), GPs being suspicious of pharmacists’ financial motives (Urban et al., ) and competition for services (Agomo et al., 2016b; Evans et al., ; Latif et al., ; Wilcock & Harding, ). Examples of poor engagement included lack of GP availability (Mackridge, Beynon, McVeigh, Whitfield, & Chandler, ; Savage et al., ), patient referrals (Latif et al., ; Lucas & Blenkinsopp, ; Pumtong et al., ) and feedback (Akram et al., ; Urban et al., ).The only way I think everything could improve would be to have some way of getting the GPs back into the loop and stressing to them how important it is that patients know about any new medications they've been put on… For any service to work you need to have everybody engaged with the actual service and it's just this problem that the lack of responses from GPs. (Pharmacist, Lucas & Blenkinsopp, )…”
Section: Resultsmentioning
confidence: 99%
“…This perception was influenced by GPs' negative attitudes towards pharmacists (Agomo, Ogunleye, & Portlock, 2016b;Campion et al, 2007;Evans et al, 2016;George et al, 2006b;Latif et al, 2016;Urban et al, 2008;Wilcock & Harding, 2008), GPs being suspicious of pharmacists' financial motives (Urban et al, 2008) & Harding, 2008). Examples of poor engagement included lack of GP availability (Mackridge, Beynon, McVeigh, Whitfield, & Chandler, 2010;Savage et al, 2013), patient referrals (Latif et al, 2016;Lucas & Blenkinsopp, 2015;Pumtong et al, 2008) and feedback (Akram et al, 2012;Urban et al, 2008).…”
Section: Collaboration With General Practitionersmentioning
There has been a strong policy emphasis over the past decade on optimising patient-centred care and reducing general practitioners' (GPs') workload by extending community pharmacy services and collaboration between pharmacists and GPs. Our aim was to review current evidence of pharmacists' and GPs' views of extended community pharmacy services and pharmacists' roles in the United Kingdom (UK). A systematic review was undertaken looking at UK studies investigating pharmacists' and/or GPs' views of community pharmacy services or roles from 2005 to 2017. A range of databases were searched including EMBASE, PubMed, Scopus, Web of Science, International Pharmaceutical Abstracts (IPA), PsycINFO, Science Direct and The Cumulative Index to Nursing and Allied Health Literature (CINAHL). In addition, reference lists of included studies were screened and grey literature was searched. Following the application of inclusion/exclusion criteria, the quality of papers was critically analysed, findings were extracted into a grid and subjected to narrative synthesis following thematic analysis. The search strategy yielded a total of 4,066 unique papers from which 60 were included. Forty-seven papers covered pharmacists' views, nine combined both pharmacists' and GPs' views and four covered GPs' views. Study designs included interviews (n = 31, 52%), questionnaire surveys (n = 17, 28%) and focus groups (n = 7, 12%). Three main themes emerged from the data: "attitudes towards services/roles", "community pharmacy organisations" and "external influences". Pharmacists and GPs perceived a number of barriers to successful implementation and integration of pharmacy services. Moreover, collaboration between pharmacists and GPs remains poor despite the introduction of extended services. Overall, extending community pharmacy services require quality-driven incentives and joint working between community pharmacists and GPs to achieve better integration within the patient's primary care pathway.
“…Concerns about privacy and confidentiality have been identified as a barrier to the delivery of public health services in pharmacies 37,47 including to PWID. 48 Guidance for pharmacies in the United Kingdom states that service users and pharmacists should be able to sit down together and speak to each other without being overheard by other customers or staff. The provision of consultation rooms where clients can discuss their drug use and related health concerns with pharmacy staff may lead to increased uptake of services and improved relationships between staff and clients.…”
Article HighlightsCommunity pharmacists can provide quality harm reduction support to drug users via needle and syringe programmes (NSP). There is a need for appropriate strategies to raise awareness and meet service user specific needs.
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