Members' sensemaking in a multi‐professional team

Rovio‐Johansson, Airi; Liff, Roy

doi:10.1108/14777261211256936

Cited by 11 publications

(8 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Future studies can examine ways of instilling organizational SI in employees to enhance their identification with the organization and bridge departmental SIs. Rovio-Johansson and Liff’s ( 2012 ) showed how to achieve greater cooperation in a multiprofessional team through verbal abilities; similar investigation of organizational communication mechanisms in the context of SI could significantly contribute to the understanding and bridging of departmental identities if used effectively by senior management figures who currently use their leadership power to fuel departmental identity. In summary, the current study offers an SI perspective on the interrelations between individuals, groups, and the organization as a whole.…”

Section: Discussionmentioning

confidence: 96%

Social Identity in a public hospital: sources, outcomes, and possible resolutions

Shnapper-Cohen¹,

Dolev²,

Itzkovich³

2022

Curr Psychol

View full text Add to dashboard Cite

The comprehensive, twofold goal of this paper is to investigate how social identities in a multilayered social platform of a public hospital are shaped, and to explain the impact of these identities on staff interrelations, patients, and the organization’s overall ability to meet challenges. We conducted a qualitative study, collecting data from 30 employees working in a medium-sized public hospital in Israel using a semi-structured interview guide. Using a thematic analysis approach and drawing on social identity theory, we found that departmental identity is the most prominent social identity associated with the hospital staff. This identity was strengthened by strong in-group management, but little influenced by senior out-group management; its importance also caused organizational goals to be overlooked. We discuss these findings and offer recommendations for addressing the adverse impacts of departmental identity on staff, patients, and the organization’s ability to meet challenges. This study has clarified sources and impacts of SI in a hospital context. It has also demonstrated the need for a more unified hospital identity to improve the hospital’s daily work and achieve the organization’s goals in a dynamic, competitive environment. Most literature on social identity has addressed personal- and group-level antecedents of social identity, neglecting the potential participation of in-group and out-group management in shaping these identities, as well as management’s contribution to the achievement or nonachievement of organizational goals. By adopting a qualitative approach, the current study provides a deeper understanding of how senior management and direct in-group management can shape social identities—a perspective heretofore missing from the research. Recognizing these identity-shaping forces is essential for understanding the challenges that hospitals face, and the various (at times, life-or-death) consequences of these forces. Supplementary Information The online version contains supplementary material available at 10.1007/s12144-022-02729-4.

show abstract

Section: Discussionmentioning

confidence: 96%

Social Identity in a public hospital: sources, outcomes, and possible resolutions

Shnapper-Cohen¹,

Dolev²,

Itzkovich³

2022

Curr Psychol

View full text Add to dashboard Cite

show abstract

“…Hoff, 2019), often stimulated by the demands of multi-professional working (e.g. Rovno-Johansson and Liff, 2012). Such studies have often been based in ethnographic (Helm, 2013) and narrative (Chantal and Lamothe, 2012) traditions, but generally do not engage with details of Weick's (1995) Sensemaking perspective.…”

Section: Social Work and Sensemakingmentioning

confidence: 99%

Improving Sensemaking in Social Work: A worked example with Deleuze and Art

Robson

2020

Qualitative Social Work

View full text Add to dashboard Cite

Social Work is all about Sensemaking, but Sensemaking, as we currently know it, is not fit for purpose in Social Work. Developed by Karl E. Weick, Sensemaking describes the process of coming to understand and act in circumstances that are confusing or otherwise problematic. In this article, the author provides a creative and inventive response to the limitations of Sensemaking in Social Work through the philosophy of Gilles Deleuze, and the use of artistic practices. In this article, he presents two stories; firstly, a story about overcoming ‘stuckness’ in a study of English Children’s Centre practitioners, and secondly, a bigger story about the limitations of Sensemaking in Social Work. These two stories are connected by Deleuze, and Art. The author responds to the opportunities presented by Deleuze by creating a series of visual Motifs, which act as idea-objects, used in his Sensemaking. He argues that whilst Social Workers do not need to be artists to make better sense of situations, they can use their own Motifs to better consider materiality, sense and affect in situations.

show abstract

“…This article investigates gender patterns in how two interprofessional teams communicated about patients in their absence. Previous research indicates the presence of substandard communication regarding heath care workers' communication with each other (Berry, 2006;Desme et al, 2013;Kripalani et al, 2007), especially concerning communication within interprofessional compositions (Rovio-Johansson & Liff, 2012;Wauben et al, 2010;Woloshynowych, Davis, Brown, & Vincent, 2007). In addition, communication within interprofessional teams is described as particularly important since these compositions constitute "the way forward" in healthcare when it comes to meet the requirement of the so called "Triple Aim": improving the individual experience of care; improving the health of populations; and reducing the per capita costs of care for populations (Berwick, Nolan, & Whittington, 2008;Earnest & Brandt, 2014).…”

Section: Introductionmentioning

confidence: 99%

Communication about patients during ward rounds and verbal handovers: A gender perspective

Hedegaard

2019

Journal of Interprofessional Care

View full text Add to dashboard Cite

This article investigates gender patterns on how two interprofessional teams communicate about patients in their absence. Thirteen ward rounds and 17 verbal handovers were audio-recorded and analyzed through a qualitative content analysis. The ward rounds consisted of 1 physician and 2-4 nurses. The verbal handovers consisted of 2-3 nurses and as many assistant nurses. The data were collected at a cardiac clinic at a hospital in southern Sweden. The results indicate that when patients acted according to socially-accepted gender norms, the communication among the interprofessional teams was characterized as 'professional', including communication primarily about the medical situation of the patient and statements of a non-judgmental nature. When patients did not act according to socially-accepted gender norms, the communication among the interprofessional teams switched to become more 'informal', including non-medical oriented statements of a negative nature. When the healthcare workers take the patient's psycho-social condition into account, as advocated by concepts like 'holistic care' and 'patient-centered care', the risk for speculation and arbitrariness may increase, especially within interprofessional teams who hold a nursing responsibility for patients. Establishing more defined guidelines of how non-medical aspects should be dealt with are thus of importance to the development of an equitable provision and delivery of healthcare.

show abstract

Members' sensemaking in a multi‐professional team

Abstract: The findings and methods contribute to the international research on cooperation problems in multi-professional teams and to the empirical research on institutional discourse through text and talk.

Cited by 11 publications

References 24 publications

Social Identity in a public hospital: sources, outcomes, and possible resolutions

Social Identity in a public hospital: sources, outcomes, and possible resolutions

Improving Sensemaking in Social Work: A worked example with Deleuze and Art

Communication about patients during ward rounds and verbal handovers: A gender perspective

Contact Info

Product

Resources

About