Men's shopping satisfaction and store preferences

Customer Perceptions of Online Banking Service Quality and Its Relationship With Customer Satisfaction and Loyalty

“…Bloemer and De Ruyter (1998:501) define satisfaction as "the outcome of the subjective evaluation that the chosen alternative meets or exceeds expectations". The basis of this definition stems from the disconfirmation paradigm as a post-purchase evaluation (Torres, Summers & Belleau, 2001). Satisfaction is also considered from a perspective of cumulative satisfaction and is defined as customers' overall experience with the service provider after a series of service encounters (Johnson, Gustafsson & Andreassen, 2001).…”

Shopping orientations of US males: A generational cohort comparison

“…The majority of previous studies have provided insight into male shopping behavior by looking at similarities and differences between male and female respondents (e.g., Dholakia et al, 1995;Torres et al, 2001;Alreck and Settle, 2002;Hart et al, 2007;Seock and Bailey, 2008;Hansen and Jensen, 2008). In contrast, research efforts exploring male shopping behavior without comparison to women have been far less frequent.…”

The Impact of Generation X, Y, Z and Lifestyle in Selecting Preference Retail Mediated by Brand Image Variable

“…Stores or retailers maintain an image by combining store image and product image with a view to maintaining and enhancing strong perceptions in the minds of consumers. Retail satisfaction or shopping satisfaction from the consumer's point of view encompasses consumer perceptions of store characteristics as well as subjective consumer evaluation of products obtained from stores [75]. The success of the store is based on the perception of quality, brand image, the range of quality products sold, the price of products, the physical facilities of the store, and the quality of service provided by salespeople [76] supported by the improvement and addition of some attributes such as atmosphere, shopping.…”

“…The success of the store is based on the perception of quality, brand image, the range of quality products sold, the price of products, the physical facilities of the store, and the quality of service provided by salespeople [76] supported by the improvement and addition of some attributes such as atmosphere, shopping. All these attributes help maintain brand image, increase store value, build personality [77], and product names [78], gain competitiveness [75], encourage consumer loyalty [79], and bring customer satisfaction. The quality of the relationship has a strong connection with the quality of service and focuses on personal and social relationships.…”