Mental health, burnout and job satisfaction among mental health social workers in England and Wales

Abstract

Stress may exacerbate recruitment and retention problems. Employers must recognise the demands placed upon MHSWs and value their contribution to mental health services.

Assessment of Patient, Family and Staff Satisfaction in a Mental Health Service

“…These results corroborate Brazilian studies (De Marco et al, 2008;Ishara et al, 2014;Rebouças et al, 2007) and contradict those of international studies reporting high levels of dissatisfaction (Evans et al, 2006;Hannigan et al, 2000). The highest mean score concerned the relationship established with coworkers, while the mean scores concerning the service's infrastructure and working conditions were the lowest.…”

“…Various studies have assessed mental health services using satisfaction measures and most focused on patient satisfaction (Blenkiron & Hammill, 2003;Gani et al, 2011;Heckert, Teixeira, & Trindade, 2006;Holikatti et al, 2012;Kantorski et al, 2009;Silva, Bandeira, Scalon, & Quáglia, 2012), followed by that of healthcare providers (De Marco, Cítero, Moraes, & Nogueira-Martins, 2008;Evans et al, 2006;Hannigan, Edwards, Coyle, Fothergill, & Burnard, 2000;Ishara et al, 2014;Pelisoli, Moreira, & Kristensen, 2007;Rebouças et al, 2007). The satisfaction of families was the least studied (Bandeira et al, 2011;Perreault et al, 2011;Santos & Cardoso, 2014;Stengard, Honkonen, Koivisto, & Salokangas, 2000).…”

Occupational stress and job burnout in mental health

“…Gli studi sui determinanti del burnout nei servizi di salute mentale hanno in genere appuntato la propria attenzione su fattori individuali di tipo socio-demografico (Fagin et al, 1996;Edwards et al, 2000), su caratteristiche individuali di tipo lavorativo (Prosser et al, 1999;Kilfedder et al, 2001;Evans et al, 2006) o su tratti personologici predisponenti (Naisberg-Fennig et al, 1991;Deary et al, 1996a). Tuttavia, studi più recenti hanno ampliato la cornice teorica del concetto di burnout dal singolo lavoratore alla struttura organizzativa per la quale il singolo lavora.…”

“…Studies that explored determinants of burnout in mental health settings generally focused on individual socio-demographic factors (Fagin et al, 1996;Edwards et al, 2000), individual occupational characteristics (Prosser et al, 1999;Kilfedder et al, 2001;Evans et al, 2006) and predisposing personality traits (Naisberg-Fennig et al, 1991;Deary et al, 1996a). Yet, recent research has expanded the theoretical burnout framework to include perceived organisational sources of stress.…”

Revisiting the Causes of Stress in Social Work: Sources of Job Demands, Control and Support in Personalised Adult Social Care

“…However the international evidence suggests that the JDC hypothesis is not universally supported across all occupations, nor across all geographical boundaries (van der Doef and Maes, 1999). One study of mental health social workers in England has found that high job demands and low control were individually associated with low wellbeing, but did not test for interaction effects (Evans et al, 2006). …”