Psychological distress is common in patients and their family carers receiving palliative care or those living with advanced progressive disease (Boakye et al., 2019; Hofmann et al., 2017; Rodin et al., 2018). There are higher rates of distress seen in patients with increased symptom burden (Fitzgerald et al., 2015). At its most severe, distress may lead to disabling symptoms such as depression and anxiety, with high prevalence of major depression (14.3%), adjustment disorders (15.4%) and anxiety disorders (9.8%) in palliative care settings (Mitchell et al., 2011). The psychological needs of patients and family carers may range from information giving and compassionate communication to more formal or specialist psychological interventions such as counselling (Kozlov, Niknejad, & Reid, 2018). In the UK, national guidance recommends four levels of psychological support (Figure 1), with those