Messaging specifications, properties and gratifications as institutions: How messaging institutions shaped wireless service diffusion in Norway and Japan

Knutsen, Lars; Lyytinen, Kalle

doi:10.1016/j.infoandorg.2007.10.001

Cited by 7 publications

(6 citation statements)

References 49 publications

(92 reference statements)

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“…In particular, studies focusing on highly virtual and nomadic environments appear promising – not only because these environments create unprecedentedly rich media ecologies but also because they also demand that users constantly configure new media properties that reveal diverse media affordances (e.g. Knutsen & Lyytinen, ). Methodologically, we expect future research to carry out cross‐case analyses as to reveal new crucial concepts and relational patterns.…”

Section: Discussionmentioning

confidence: 99%

Towards an ecological account of media choice: a case study on pluralistic reasoning while choosing email

Jung

Lyytinen

2013

Information Systems Journal

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The discourse around media choice has generated a diverse array of media choice factors originating from both the media‐based and social interaction‐based approaches. The multitude of these factors hints at the adaptive nature of media choice. Alas, how a user engages with such factors and adaptively carries out media choice has remained understudied. We undertake a field study to explore the role of a plurality of choice factors and their interactions in shaping media choice processes and outcomes. In particular, we focus on how a user identifies relationships among plural choice factors while he or she works on his or her particular choice resulting in a similar outcome – email – given a large number of alternatives. Drawing upon a theory of affordances, we propose a systemic way of narrating the dynamics of media choice as a multi‐dimensional process where a user explores her or his surroundings – a niche – as to establish media affordances that will then help her or him achieve a communication goal. We identify five relational patterns of interactions among specific choice factors: reciprocity, emergence, complementarity, re‐exploration and actualisation. These patterns are shown to be emergent and highly interdependent. We conclude by reviewing future research avenues to formulate richer ‘ecological’ accounts of media choice.

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Section: Discussionmentioning

confidence: 99%

Towards an ecological account of media choice: a case study on pluralistic reasoning while choosing email

Jung

Lyytinen

2013

Information Systems Journal

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“…Rather, it has been used as a theoretical lens to investigate a variety of topics related to IS implementation at different (and isolated) levels such as the implementation and use of CT scanners at the organisational subsystem level (Barley, 1986), the transformation of an enterprise at the organisational level (Avgerou, 2000), and the diffusion of mobile services at the organisational field level (Knutsen and Lyytinen, 2008).…”

Section: An Institutional Perspective On Is Implementationmentioning

confidence: 99%

Using Institutional Theory with Sensemaking Theory: A Case Study of Information System Implementation in Healthcare

Jensen

Kjærgaard

Svejvig

2009

Journal of Information Technology

125

118

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Institutional theory has proven to be a central analytical perspective for investigating the role of social and historical structures of information systems (IS) implementation. However, it does not explicitly account for how organisational actors make sense of and enact technologies in their local context. We address this limitation by exploring the potential of using institutional theory with sensemaking theory to study IS implementation in organisations. We argue that each theoretical perspective has its own explanatory power and that a combination of the two facilitates a much richer interpretation of IS implementation by linking macro-and micro-levels of analysis. To illustrate this, we report from an empirical study of the implementation of an Electronic Patient Record (EPR) system in a clinical setting. Using key constructs from the two theories, our findings address the phenomenon of implementing EPRs at three levels: the organisational field, the organisational/group, and the individual/socio-cognitive level. The study shows how a rationalised myth of an efficient EPR system has travelled from the organisational field to the hospital ward and on to individual doctors. The findings also provide evidence of a strong human agency by showing how doctors enact their work practices and shape the use of the EPR system. The study contributes to IS research by showing the need to address macro-level structures, as well as individual interpretations and practical use situations, in order to identify how and why information systems are adopted by users.

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“…The hassle of sending the vote keyword through the traditional posting method will be replaced by SMS voting because it is more fun and convenient in terms of sending the vote. Knutsen and Lyytinen (2008) classified research on mobile service innovation and adoption into three categories (1) models of technology acceptance, (2) models of service adoption and diffusion, and (3) ensemble models of the macro environment. The current study can fall into the second category where the researchers attempted to study adoption of one of SMS application called SMS voting.…”

Section: Introductionmentioning

confidence: 99%

“…Similarly, Muk (2007) stated that SMS is popular among young American consumers. In addition, Knutsen and Lyytinen (2008) reported that mobile services have become ingrained in everyday life in all Western societies. Oulasvirta and Blom (2008) stated that emerging technologies, including mobile phones and online services, are designed to provide users with control over appearance and function.…”

mentioning

confidence: 99%

“…Oulasvirta and Blom (2008) stated that emerging technologies, including mobile phones and online services, are designed to provide users with control over appearance and function. On the other hand, Knutsen and Lyytinen (2008) highlighted that all messaging technologies have instrumental properties that allow for efficient data exchange between devices. Some of these properties are relative to SMS (e.g., support for instant installation and configuration files, e-commerce applications, bar-coding, ticketing, advertisements or receipts, file attachments for mobile email) and are instrumental properties desired for efficient exchange of electronic documents, receipts, coupons and tickets.…”

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confidence: 99%

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Analysis of Mobile Users' Perception Towards SMS Voting

Sulaiman

Zolait

Kaisin

2010

International Journal of E-Services and Mobile Applications

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The objective of this study is to study the characteristics of SMS voting adopters in terms of demographic factors as well as to explore the mobile users’ perception towards SMS voting. A survey using questionnaires was conducted to gain information and opinions from a convenience sample of 300 Malaysian mobile users regarding their perceptions on using SMS to vote. The findings revealed that approximately two-thirds of Malay respondents use SMS voting. The study’s findings reveal that most mobile users in the sample are single and female, and that mobile users like to send their votes using SMS. There is a significant difference between the usages of SMS voting among female respondents. Out of the total respondents, 80 percent perceived that the ease of use factor greatly influences mobile users in using SMS for voting purposes.

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Messaging specifications, properties and gratifications as institutions: How messaging institutions shaped wireless service diffusion in Norway and Japan

Cited by 7 publications

References 49 publications

Towards an ecological account of media choice: a case study on pluralistic reasoning while choosing email

Towards an ecological account of media choice: a case study on pluralistic reasoning while choosing email

Using Institutional Theory with Sensemaking Theory: A Case Study of Information System Implementation in Healthcare

Analysis of Mobile Users' Perception Towards SMS Voting

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