The clustered traveling salesman problem with a prespecified order on the clusters, a variant of the wellknown traveling salesman problem, is studied in the literature. In this problem, delivery locations are divided into clusters with different urgency levels and more urgent locations must be visited before less urgent ones. However, this could lead to an inefficient route in terms of traveling cost. This priority-oriented constraint can be relaxed by a rule called d-relaxed priority that provides a trade-off between transportation cost and emergency level. Given a positive integer d, at any point along the route, the d-relaxed rule allows the vehicle to visit locations with priority p, p + 1, . . . , p + d before visiting all locations in class p, where p is the highest priority class among all unvisited locations. Our research proposes two approaches to solve the problem with d-relaxed priority rule. We improve the mathematical formulation proposed in the literature to construct an exact solution method. A metaheuristic method based on the framework of iterated local search with problem-tailored operators is also introduced to find approximate solutions. Experimental results show the effectiveness of our methods.