Method of evaluation of the multidimensional capacity of the sigma level of the service dimensions in a call center of a telephone company

Herrera, Roberto; Echavez, Orianna Fontalvo; Fontalvo, Tomás J.

doi:10.1504/ijpqm.2020.10042453

IJPQM

2020

DOI: 10.1504/ijpqm.2020.10042453

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Method of evaluation of the multidimensional capacity of the sigma level of the service dimensions in a call center of a telephone company

Roberto Herrera

Orianna Fontalvo Echavez

Tomás J. Fontalvo

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Method of evaluation of the multidimensional capacity of the sigma level of the service dimensions in a call center of a telephone company

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