Methodics of Identification Level of Service Quality in Railway Transport

Nedeliaková, Eva; Sekulová, Jana; Nedeliak, Ivan; Ľoch, Martin

doi:10.1016/j.sbspro.2013.12.876

Cited by 15 publications

(12 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The principles of the dynamic quality modelling and total service management were used as an important support for new software in railway transport operation. Nedeliaková et al (2014) proposed a two parts approach to identify the level of railway transport service quality, the first part was characterized by calculating the complex indicator of quality for the corresponding process of the provision of service, the second part was focused on a customer, employee and supplier oriented approach in terms of compliance with principles applicable to railway transport.…”

Section: Dementioning

confidence: 99%

Urban Rail Transit Passenger Service Quality Evaluation Based on the Kano–entropy–topsis Model: The China Case

Huang

Zhang

et al. 2021

Transport

View full text Add to dashboard Cite

In order to evaluate the URTPSQ (Urban Rail Transit Passenger Service Quality) comprehensively, find the shortage of URTPSQ, find out the difference between the actual service situation and the passenger’s expectation and demand,and provide passengers with better travel services, a passenger-oriented KANO–Entropy–TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method is proposed and applied in this paper. Firstly, a KANO model is applied to select the service quality indicators from the 24 URTPSQ evaluation sub-indicators, according to the selection results, the KANO service quality indicators of URTPSQ are constructed. Then the sensitivity of the KANO service quality indicators based on the KANO model are calculated and ranked, the PS (Passenger Satisfaction) of each KANO service quality indicator by using the Entropy–TOPSIS method is calculated and ranked. Based on the difference between the sensitivity degree rank and the satisfaction degree rank of each KANO service quality indicator, determine the service quality KANO indicators of the URTPSQ that need to be improved significantly. A case study is conducted by taking the Chengdu subway system in China as a background. The results show that the Chengdu subway operation enterprises should pay attention to the must-be demand first, then the one-dimensional demand, finally the attractive demand. The three indicators, including transfer on the same floor in the station, service quality of staffs of urban rail transit enterprises,and cleanness in the station and passenger coach, need to be improved urgently. For the managers and operators of urban rail transit system, the passengers’ must-be demand should be satisfied first if the KANO model is applied to evaluate the service. The indicators with highest sensitivity degree and lowest TOPSIS value should be improved based on the KANO–Entropy–TOPSIS model.

show abstract

Section: Dementioning

confidence: 99%

Urban Rail Transit Passenger Service Quality Evaluation Based on the Kano–entropy–topsis Model: The China Case

Huang

Zhang

et al. 2021

Transport

View full text Add to dashboard Cite

show abstract

“…The capacity of railway sets is limited by the individual countries' regulations through which the route runs [42]. This is due to the limitations of service by the linear infrastructure, such as the length of the so-called passing places, where trains can avoid single-track lines and the reloading capacity of terminals servicing trains on the route is complete.…”

Section: Maximum Number Of Containersmentioning

confidence: 99%

Comparative Analysis of Long-Distance Transportation with the Example of Sea and Rail Transport

Neumann

2021

Energies

View full text Add to dashboard Cite

The subject of the article is a comparative long-distance transport analysis based on the relationship between central and eastern China and Poland. It provides an overview of issues related to long-haul China–Poland. The technique for order of preference by similarity to ideal solution (TOPSIS) method was proposed in the multi-criteria analysis. This method was briefly discussed, and its choice was justified. Then, the criteria adopted in the analysis were presented, i.e., time, cost, maximum number of containers, and ecology index. Multi-criteria analysis was carried out for three cases: the transport of one loading unit, 82 loading units, and 200 loading units. The geopolitical and operational situation on the transport route for the analyzed modes of transport was discussed.

show abstract

“…A factor that determines railway development is the ability to transport large volumes of passengers or freight at any given time (Štefancová et al, 2017). This branch's transport features relatively limited external effects via a relatively low energy consumption and low emissions of hazardous compounds (Nedeliaková et al, 2014). Also, the railway features a low area occupancy (López Peláez et al, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

Analysis of the Rail Transport Market in Poland

Marcysiak¹

2020

ERSJ

View full text Add to dashboard Cite

Methodics of Identification Level of Service Quality in Railway Transport

Cited by 15 publications

References 2 publications

Urban Rail Transit Passenger Service Quality Evaluation Based on the Kano–entropy–topsis Model: The China Case

Urban Rail Transit Passenger Service Quality Evaluation Based on the Kano–entropy–topsis Model: The China Case

Comparative Analysis of Long-Distance Transportation with the Example of Sea and Rail Transport

Analysis of the Rail Transport Market in Poland

Contact Info

Product

Resources

About