Methodological and Practical Challenges of Interdisciplinary Trust Research

Hendriks, Friederike; Distel, Bettina; Engelke, Katherine M.; Westmattelmann, Daniel; Wintterlin, Florian

doi:10.1007/978-3-030-72945-5_2

Cited by 7 publications

(3 citation statements)

References 103 publications

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“…Furthermore, in which other contexts the communication of uncertainty is conducive to trust and how it affects different recipients should be explored. Moreover, there is a need for longitudinal studies that measure how trust forms and develops over time (Hendriks et al, 2021).…”

Section: Future Researchmentioning

confidence: 99%

When evidence changes: Communicating uncertainty protects against a loss of trust

Dries,

McDowell,

Rebitschek

et al. 2024

Public Underst Sci

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Scientific findings can be overturned when new evidence arises. This study examines how communicating and explaining uncertainty around scientific findings affect trust in the communicator when findings change. In an online experiment ( N = 800, convenience sample), participants read a fictitious statement from a public health authority announcing that there was no link between a new COVID-19 vaccine and heart muscle inflammation. The authority communicated (1) no uncertainty, (2) uncertainty without giving a reason, (3) uncertainty due to imprecision, or (4) uncertainty due to incomplete accounting of patients. Participants were then informed that the authority’s statement was no longer correct as new data showed a link between the vaccine and heart muscle inflammation. Participants rated the authority’s trustworthiness before and after the evidence update. Our findings indicate that communicating uncertainty buffers against a loss of trust when evidence changes. Moreover, explaining uncertainty does not appear to harm trust.

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Section: Future Researchmentioning

confidence: 99%

When evidence changes: Communicating uncertainty protects against a loss of trust

Dries,

McDowell,

Rebitschek

et al. 2024

Public Underst Sci

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“…Since trust has been widely studied in diverse disciplines and approaches, numerous definitions of it exist (e.g., Hendriks et al, 2021). In this article, we mainly refer to the sociological and communication research literature but also lean on established psychological trust research.…”

Section: The Concept and Measures Of Public Trust In Sciencementioning

confidence: 99%

The Public Trust in Science Scale: A multilevel and multidimensional approach

Reif,

Taddicken,

Guenther

et al. 2023

Preprint

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Public trust in science is pivotal, yet its measurement often lacks complexity. We developed, tested, and validated the theory-based multidimensional Public Trust in Science (PuTS) Scale. Data from two German online panel surveys (nW1 = 3,439; nW2 = 1,030) confirmed the superiority of five dimensions (expertise, integrity, benevolence, transparency, dialogue) over one, two, or four. We also introduced a concise five-item version (PuTS-5). External validation employed conspiracy beliefs and science populism. Our instrument, rooted in theory, provides an empirically manageable approach to assess public trust in science and may improve future research endeavors on the science–public trust relationship.

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“…It is crucial to note that trust is a significant factor when building and maintaining relationships between a firm and its customers, despite the challenges that come with it (Tao et al, 2021). It has been posited that in business-to-business relationships, scholars have used trust in different forms ( (Hendriks et al, 2021). For instance, Ferm & Thaichon (2021) used trust as a theoretical precursor of customer loyalty.…”

Section: Trustmentioning

confidence: 99%

Impact of Value Co-Creation on Customer Loyalty

Wahab

Meng

Alam

et al. 2022

International Journal of E-Business Research

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The study examines the crucial role of value co-creation impacts on customer loyalty (attitudinal and behavioural loyalty) in the Chinese self-service food industry, especially in “Hot Pot,” also known as “Huo Guo,” taking into account the mediating impact on customer trust and satisfaction. The authors collected 377 valid Chinese customers' questionnaires to assess the conceptual model with a purposive sampling method, and data were analyzed using SmartPLS3 software. The findings show that value co-creation positively impacts customer satisfaction, whereas satisfaction fully mediates the association between value co-creation and trust. The findings further portray that consumer satisfaction partially mediates the association among value co-creation and attitudinal and behavioural loyalty. Based on the results, another key finding is that consumer satisfaction has an insignificant impact on behavioural loyalty. Notably, the findings provide a menu of potential managerial implications to enhance customer satisfaction and loyalty.

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Methodological and Practical Challenges of Interdisciplinary Trust Research

Cited by 7 publications

References 103 publications

When evidence changes: Communicating uncertainty protects against a loss of trust

When evidence changes: Communicating uncertainty protects against a loss of trust

The Public Trust in Science Scale: A multilevel and multidimensional approach

Impact of Value Co-Creation on Customer Loyalty

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