Methods for Supporting Older Users in Communicating Their Emotions at Different Phases of a Living Lab Project

Pedell, Sonja; Keirnan, Alen; Priday, Gareth; Miller, Tim; Mendoza, Antonette; Lopez-Lorca, Antonio A.; Sterling, Leon

doi:10.22215/timreview/1053

Cited by 10 publications

(17 citation statements)

References 10 publications

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“…These more contemporary conceptualisations of living labs evoke tangible participation of end-users in design processes and a move away from processes that treated users as subjects and targets for experiments' ( [35] p128, [28]). Rather, it is implied that people ought to be regarded as partners that create a service together ( [35] p128, [24,28]) with developers, or indeed that they should be empowered to develop products themselves [19]. This appears to be the central message of 'co-creation'.…”

Section: Living Labs and Co-creationmentioning

confidence: 99%

“…They cover a broad range of mixed and disparate descriptions of processes and the roles that users play or might play in enabling co-creation. It is evident that a number of the papers propose methods adopted, for example, user-centred Design approaches (e.g., storyboarding techniques [24] and community based participatory research [2].…”

Section: The Living Labsmentioning

confidence: 99%

“…The majority of the selected papers reported on European projects or living labs/consortium of living labs based in European countries, with the exception of two papers, one from China [34] and one from Australia [24]. This reflects more than a decade of government support for the living lab approach in European countries (except for the United Kingdom) and highlights that the living lab movement is only just emerging in other parts of the world.…”

Section: Geographical Regions Of the Living Labsmentioning

confidence: 99%

“…Equally discussed were 'social innovations', such as strategies to address nutrition in frailty, autonomous mobility, isolation and social communication or integration [2,22]. Next in frequency of discussion were technologies that related to telehealth or Personal Health Systems including wearable personal alarms, which might also be mediated by ICT [24,26,33]. This was equal in number to the occurrence of innovations for dementia care and focus on older adults living with cognitive disorders [8,9,25].…”

Section: Purposes/motivations Of the Living Labsmentioning

confidence: 99%

“…In particular, there has been much debate about widespread adoption of Assistive Living Technologies, (ALTs) which support daily living in the home. Several authors have suggested that the 'adoption' of new technologies by older adults remains a goal rather than a reality [16,18,30] while other authors have suggested that innovating with and for older adults presents a number of barriers [13] including social; emotional (e.g., [24]) and regulatory factors in social care provision that may also impact on the development and uptake and use of new technologies and services.…”

Section: Introductionmentioning

confidence: 99%

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Methods for co-creating with older adults in living laboratories: a scoping review

2020

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The purpose of this literature review is to enhance understanding of methods and processes used in living laboratories, (henceforth living labs), that are concerned with the co-creation of technological and service innovations with older adults. It is relevant to the growing discourse about how to enable the uptake and use of goods and services designed to promote older adults' independence and how to amplify the potential for economic growth that the demand for such goods and services offers. In this paper, the methods for co-creating with older adults in living labs are explored through a scoping review of the literature. The review utilises a set of tools advanced by Arksey and O'Malley's (Int J Soc Res Methodol 8(1):19-32, 2005) framework, to collect, evaluate and present the available literature and provide a rigorous and transparent analysis to allow other researchers to replicate the study if they so wish. The findings suggest that a broad range of methods (some of which follow user-centred design and participatory research approaches) are used in living laboratories with older people from being observed interacting with products to them having full involvement in design processes and activities. These might be carried out over short, mid or long durations and in a variety of temporary or permanent settings (e.g., personal homes, mock-up homes, community centres). The analysis also points to greater value being placed on those methods that have high and active user involvement in co-creation, in comparison to methods that have lower engagement with users in the process. However, reflecting on the literature, the authors of this paper suggest that when co-creating with older adults, a level of creative thinking might be necessary, particularly in situations where user needs cannot be readily articulated and this may indicate the need for using less active user involvement methods. This review of the literature suggests that inclusive, user-centred approaches are most conducive with 'needs finding' and effective 'co-creation' with older adults. Moreover, individual living labs can benefit from adopting a repertoire of methods, borrow from other disciplines, and adapt a flexibility of approach for effective co-creation with older adults.

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Section: Living Labs and Co-creationmentioning

confidence: 99%

Section: The Living Labsmentioning

confidence: 99%

Section: Geographical Regions Of the Living Labsmentioning

confidence: 99%

Section: Purposes/motivations Of the Living Labsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Methods for co-creating with older adults in living laboratories: a scoping review

2020

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Feel It, Code It: Emotional Goal Modelling for Gender-Inclusive Design

Hassett¹,

Bennaceur²,

Nuseibeh³

2023

Lecture Notes in Computer Science

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Context and motivation: Organisational values such as inclusion are often explicit, providing a common language to guide behaviour and motivate employees. Personal values are often less explicit but do guide individuals' decisions, and when challenged they generate an emotional response. However, understanding organisational values and linking them to implicit personal values of employees can be challenging. Question/problem: In this paper, we investigate the use of emotional goal models to act as a link between organisational and personal values. Principal ideas/result: We argue that when designing processes and systems for enacting organisational values, requirements engineers must consider the diverse personal values of the employees. We completed a case study within a multi-national organisation and identified pain points on career journeys which amplify the disparity of experience between men and women. We applied emotional goal modelling to elicit requirements for inclusive processes. We suggest that emotional goals can serve as a proxy for personal values and can support the formulation of requirements for designing processes cognizant of the organisational value of inclusion. Contribution: Our empirical evaluation suggests that the modelling of emotional goals can support the operationalisation of values as requirements for gender-inclusive organisational processes and systems.

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The effectiveness of involving users in digital innovation: Measuring the impact of living labs

Ballon

Hoed²,

Schuurman

2018

Telematics and Informatics

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Methods for Supporting Older Users in Communicating Their Emotions at Different Phases of a Living Lab Project

Cited by 10 publications

References 10 publications

Methods for co-creating with older adults in living laboratories: a scoping review

Methods for co-creating with older adults in living laboratories: a scoping review

Feel It, Code It: Emotional Goal Modelling for Gender-Inclusive Design

The effectiveness of involving users in digital innovation: Measuring the impact of living labs

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