TECNIA
 2017
DOI: 10.21754/tecnia.v24i1.32
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Metodología Para La Estimación De Índices De Capacidad en Procesos Para Datos No Normales

Erick Albacharro Chacón Montalván1,
Vilma Susana Romero Romero2,
Luisa E. Quispe Ortiz3
et al.

Abstract: RESUMEN La globalización ha ido intensificando la competencia en muchos mercados. Con el fin de mantener su competitividad, las empresas buscan satisfacer las necesidades de los clientes

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