Micro/Meso/Macrolevels of Analysis

Barbour, Joshua B.

doi:10.1002/9781118955567.wbieoc140

Cited by 13 publications

(12 citation statements)

References 28 publications

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“…Other challenges to internal listening include the possibility that “those charged with these tasks may submerge or discount much of what is heard” (Lewis, 2020, p. 51). Additionally, variations in an organization's situation, including sudden changes such as those caused by the recent pandemic, could complicate listening and even result in listening failure (Barbour, 2017; Lewis, 2020).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…Listening has been associated with a broad array of beneficial organizational outcomes such as effective teamwork, a supportive organizational climate and stronger employee commitment and identification with the organization. Poor listening, on the other hand, has been associated with negative outcomes, such as counterproductive conflict and organizational mishaps like medical errors, misunderstood work orders, feedback confusion and reduced workplace safety (Barbour, 2017; Lewis, 2020).…”

Section: Introductionmentioning

confidence: 99%

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Vertical and horizontal listening on internal social media during a time of crisis: a case study of a Danish hospital

Madsen,

Gode,

Andersen

2023

JCOM

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PurposeThe study explores internal listening on internal social media (ISM) during a crisis at a large Danish hospital.Design/methodology/approachThe study employs a netnographic qualitative design to analyze 142 posts shared by employees on the hospital's ISM platform “The Word is Free” and how these posts are listened to by employees, support functions and management.FindingsThe study finds seven different types of internal listening. Categories of vertical listening included respectful listening, delegated listening, formal listening and no listening, while horizontal listening included confirmatory listening, responsive listening, challenging listening and no listening.Research limitations/implicationsThe study focuses on listening on ISM between January 2019 and March 2022. Interviews with employees and managers are needed to further investigate how internal listening at the hospital influences organizational life both in general and during a crisis.Practical implicationsEspecially in crisis situations, organizations are encouraged to approach ISM with a holistic understanding of listening and apply three principles: (1) embrace ISM as an employee communication arena where confirmatory, responsive and challenging listening among employees helps them to cope with strenuous situations; (2) monitor the ISM communication arena and (3) conduct respectful listening.Originality/valueThis study focuses on internal listening on ISM during a crisis and suggests a holistic understanding of internal listening that combines vertical and horizontal listening.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Vertical and horizontal listening on internal social media during a time of crisis: a case study of a Danish hospital

Madsen,

Gode,

Andersen

2023

JCOM

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“…As such, this study employs a multilevel framework consisting of micro-, meso-and macro-levels of analysis. Macro-level refers to the context in which the firm operates (Barbour, 2017), and the context includes economic, social, cultural, political, legal and environmental factors (David and David, 2016;Frynas and Yamahaki, 2016). Micro-level phenomena are typically those that occur within organizations, and organizational members play an important role at this level (Jones et al, 2004;Frynas and Yamahaki, 2016).…”

Section: Analysis and Synthesismentioning

confidence: 99%

“…Individuals are the primary focus or unit of analysis at the micro-level. Meso-level analysis emphasizes the interaction between the organization and other stakeholders (Barbour, 2017). According to Clarkson (1995), stakeholders may include various groups, including customers, employees, shareholders, creditors, government, media, local communities and charity organizations.…”

Section: Analysis and Synthesismentioning

confidence: 99%

Micro-, meso- and macro-level determinants of stock price crash risk: a systematic survey of literature

Ali¹,

Wilson

Husnain³

2022

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PurposeThis article conducts a thorough review and synthesis of the empirical research on the antecedents of stock price crash risk to ascertain the macro-, meso- and micro-level determinants contributing to stock price crashes.Design/methodology/approach The authors systematically reviewed 85 empirical papers published in ABS-ranked journals to assess the macro-, meso- and micro-level determinants causing stock price crashes.FindingsThe findings indicate that macroeconomic factors such as corporate governance, political and legal factors, socioeconomic indicators and religious beliefs have an effect on firm-level corporate behavior contributing to stock price crash risk. At a meso-level customer concentration, industry-level characteristics, media coverage, structural features of ownership and behavioral factors have a substantial effect on stock price crash risk. Finally, micro-level variables influencing stock market crash risk include CEO qualities and compensation, business policies, earnings management, financial transparency, managerial characteristics and firm-specific variables.Research limitations/implicationsBased on our analysis we identify priority areas for future research.Originality/valueThis is a seminal work using a multilevel framework to categorize the determinants of stock price crashes into micro-, meso- and macro-level factors.

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“…With customers, listening aims at a satisfaction of the underlying needs and the construction of relationships between the company and the consumer (Barbour, 2017). And this is what is evidenced in all the companies studied, which is captured in the following quote from one of them in its annual report:“We also seek to have direct, agile and expeditious communication channels with our customers, so that there is continuous feedback and efficiency in responding to their requirements” (Falabella, 2017, p. 3).…”

Section: Main Findingsmentioning

confidence: 99%

Organizational listening and its implementation in the Chilean multi-store sector

Claro

2022

Public Relations Inquiry

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The following article addresses how organizational listening is being carried out in five Chilean retail institutions. Through a methodological analysis that combines a mixed character through semi-structured interviews with the application of questionnaires and document analysis, it attempts to establish whether and how customers and collaborators of these companies are being listened to. The above is done under the perspective of the importance of its development under the concept of institutional communication. With this objective in mind, we adapted the listening architecture model, proposed by Macnamara, and we seek to verify whether its elements are present in the Chilean reality of the multi-store sector in Chile. These are listening culture, listening policies, listening policies, resources, processes, technology, skills, and if these are adequately articulated. The findings help to understand the role and importance of organizational listening in the institutions for their best performance.

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Micro/Meso/Macrolevels of Analysis

Cited by 13 publications

References 28 publications

Vertical and horizontal listening on internal social media during a time of crisis: a case study of a Danish hospital

Vertical and horizontal listening on internal social media during a time of crisis: a case study of a Danish hospital

Micro-, meso- and macro-level determinants of stock price crash risk: a systematic survey of literature

Organizational listening and its implementation in the Chilean multi-store sector

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