“…This was, for example, explicitly stated in the Retention and Recruitment Strategy document of the Department of Social Development (2006:33): "There is a perceived unresponsiveness and decline in the productivity and quality of services rendered by social workers." This type of comment has detrimental consequences for social workers' professional identity and professional wellbeing, often leaving social workers feeling helpless and alienated from their professional roles (Pullen-Sansfaçon, Spolander & Engelbrecht, 2012). The irony, however, is that this "blame game" is seldom corrected by policy makers or politicians, as the causes for service omissions are in turn ascribed to inadequate training by academic institutions of social workers and/or inadequate trained supervisors and managers, resulting in the introduction of a plethora of norms, standards, frameworks and checklists to uplift service quality -thus a vicious circle generating managerial tenets once again.…”