Millennials, Technology, and Cross-Cultural Communication

doi:10.33423/jhetp.v18i3.562

Cited by 3 publications

(2 citation statements)

References 18 publications

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“…To achieve good cross-cultural communication performance, communicators should have abilities to communicate with people from different cultures, to cope with communication misunderstandings, to empathize with and understand the feelings of people with whom they have interacted, to exhibit appropriate behaviors during interactions and to achieve cross-cultural communication goals (Barker et al, 2017). As cross-cultural communication plays an important role in influencing cross-cultural practitioners’ work performance, cross-cultural communication performance has long been one of central concerns of cross-cultural researchers, trainers, and practitioners (Bauman & Shcherbina, 2018; Puyod & Charoensukmongkol, 2019).…”

Section: Theoretical Lens and Hypothesis Developmentmentioning

confidence: 99%

How Social Media Use in B2B Export Selling Contributes to Sales Performance: The Media Synchronicity Theory Perspective

Zhou

Charoensukmongkol

2023

International Journal of Business Communication

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Despite increasing interest in the role of social media use (SMU) in improving performance, limited studies have examined its impact on sales performance in B2B export sales contexts. And the underlying mechanisms of such effects remain underexplored. Drawing on Media Synchronicity Theory, we propose SMU in sales affects cross-cultural communication performance first, which in turn affects sales performance, and training and experience are appropriation factors of SMU in sales. A questionnaire survey was conducted among 751 B2B export salespeople from mainland China. The results show cross-cultural communication performance fully mediates the effect of SMU in sales on sales performance, and training and experience are antecedents of SMU in sales. The total effect of training on sales performance through SMU in sales and cross-cultural communication performance is stronger than that of experience. Theoretical and practical insights on how to leverage social media to support B2B export sales performance are discussed.

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Section: Theoretical Lens and Hypothesis Developmentmentioning

confidence: 99%

How Social Media Use in B2B Export Selling Contributes to Sales Performance: The Media Synchronicity Theory Perspective

Zhou

Charoensukmongkol

2023

International Journal of Business Communication

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“…For the students, when entering the world of work, students will deal with a diversity of different colleagues and customers, here they must learn how to adapt to the job requirements using the available technology and their own expertise (Bauman, A: 2018). Marina Iskhakova (2020) states that working in diverse teams can influence the development of team-level cultural intelligence (CQ) and how team-level CQ affects performance.…”

Section: Literature Reviewmentioning

confidence: 99%

The Role of Cross Culture Knowledge at Work

Proceedings of the International Conference on Industrial Engineering and Operations Management

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An understanding of cross-culture provides an overview of communication between different cultures. There are often inhibiting factors in the process of learning and understanding intercultural communication. Barriers to intercultural communication may occur because of cultural differences between communicators and communicants. Provision of cross-cultural knowledge to students needs to be done before students enter the workforce. So that they can adapt according to the field of work they are engaged in. This study discusses the role of cross-cultural knowledge in the field of work. The respondents are 99 alumni from three universities in Indonesia who work in various fields. The fields of work studied are admin, manager, trainer, translator. This research was conducted using a quantitative method, the results of the analysis of ANOVA testing (post-hoc analysis) using the Bonferroni method. The results of the test of the significance of the difference in the mean of the four groups of verbal ability rating scores obtained from the four sample clusters, namely the rating scores of admin, manager, trainer, and translator, showed significant test results. This is indicated by the value of F = 3.149 at = 0.05 and = 0.01 which is indicated by the value of -p = 0.29. The results of the research show that the order of work that requires cross-cultural knowledge is translator, manager, admin and trainer. This research is expected to be a reference for higher education providers to prepare human resources who have cross-cultural knowledge. In addition, it is hoped that further research can provide a model of cross-cultural knowledge to management in higher education.

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Moving the goal post: How the pandemic changed communication barriers in online course delivery in higher education for culturally diverse settings

Roesel,

Dobrijević

2024

Innovations in Education and Teaching International

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Millennials, Technology, and Cross-Cultural Communication

Cited by 3 publications

References 18 publications

How Social Media Use in B2B Export Selling Contributes to Sales Performance: The Media Synchronicity Theory Perspective

How Social Media Use in B2B Export Selling Contributes to Sales Performance: The Media Synchronicity Theory Perspective

The Role of Cross Culture Knowledge at Work

Moving the goal post: How the pandemic changed communication barriers in online course delivery in higher education for culturally diverse settings

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