Mindful Application of Digitalization for Sustainable Development: The Digitainability Assessment Framework

Gupta, Shivam; Rhyner, Jakob

doi:10.3390/su14053114

Cited by 23 publications

(12 citation statements)

References 109 publications

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“…This shift is also aligned with several initiatives that foster sustainable business practices, where going digital is viewed as one of the pathways to adopting environmentally conscious practices. Digitalization is often considered an essential building piece in achieving sustainable transformation [3] and was regularly linked to several of the 17 sustainable development goals put forward by the United Nations [4]. We have observed this shift in several service domains [5], including the banking industry.…”

Section: Introductionmentioning

confidence: 65%

The Development of E-Banking Services Quality Measurement Instrument: MPQe-BS

Malc,

Dlačić,

Pisnik

et al. 2023

Sustainability

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Perceived service quality is a well-researched concept in the marketing literature. Several measurement scales have been proposed, including for banking services, but most apply to the physical service environment. On the other hand, there is a lack of instruments available to measure the quality of banking services in a digital environment. Nowadays, especially pushed by the COVID-19 situation and sustainable development goals promoted by the United Nations, digitalization of services is a new normal. It is often perceived as a green banking practice and a prerequisite to contribute to the SDGs and environment per se. The purpose of this paper is to develop and validate a perceived quality scale of e-banking services. The proposed measurement model was tested on a convenience sample of 335 respondents from Slovenia and Croatia via web-based questionnaires. Content validity, construct validity, dimensionality, and discriminant validity were assessed with EFA and CFA. The results prove that the instrument is appropriate for measuring the perceived quality of e-banking services. It measures six dimensions: efficiency, availability, contact, design, security, and fulfillment. Additional group analysis shows that the scale applies to different cultural contexts. The main limitation of the research is that the instrument measures only the perceived quality of e-banking services provided through online channels. The main theoretical and managerial implications are also discussed.

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Section: Introductionmentioning

confidence: 65%

The Development of E-Banking Services Quality Measurement Instrument: MPQe-BS

Malc,

Dlačić,

Pisnik

et al. 2023

Sustainability

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“…This paper brings forth the operationalization process, how expert groups approached the digitainability assessment process, and their recommendations for digitalization and sustainability practicing communities. The DAF is used to systematically analyze the intra-and interlinked impacts of DIs on SDGs [23]. It is designed to help perform technology impact assessments and map them considering various synergies, trade-offs, and complex interlinkages between SDGs at the indicator level within certain contexts.…”

Section: Method: Digitainability Assessmentmentioning

confidence: 99%

“…Digitainability is introduced by Gupta et al [22] as the effort to uncover the impact of digital tools considering their interlinked impacts in a specific context with a multidisciplinary perspective to secure the mindful application of digital technology to foster sustainable development. This is a crucial step to investigate in-depth if and to what extent the potential offered by the DIs can be leveraged for sustainable development, particularly for achieving the goals of Agenda 2030 [23]. After its introduction, digitainability has been perceived as essential to capturing the cross-fertilization potential of digitalization and sustainability, the two mega-trends for innovation and new sustainable business development [24], but more from the theoretical perspective rather than a practical one.…”

Section: Introductionmentioning

confidence: 99%

“…After its introduction, digitainability has been perceived as essential to capturing the cross-fertilization potential of digitalization and sustainability, the two mega-trends for innovation and new sustainable business development [24], but more from the theoretical perspective rather than a practical one. Quite recently, Gupta and Rhyner [23] in their article introduced the digitainability assessment framework (DAF) as a practical tool that can help operationalize the digitainability assessment of digital intervention (DI) in great detail with various levels of evidence. Assessing digitainability is essential to shape the development process for a more intelligent and sustainable digital future.…”

Section: Introductionmentioning

confidence: 99%

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Operationalizing Digitainability: Encouraging mindfulness to harness the power of digitalization for sustainable development

Gupta¹,

Zeballos²,

Castro³

et al. 2022

Preprint

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Digitalization is globally transforming the world with profound implications. It has enormous potential to foster progress toward sustainability. However, in its current form, digitalization also continues to enable and encourage practices with numerous unsustainable impacts affecting our environment, ingraining inequality, and degrading quality of life. There is an urgent need to identify such multifaceted impacts holistically. Impact assessment of digital interventions (DIs) leading to digitalization is important specifically for Sustainable Development Goals(SDGs). Action is required to understand the pursuit of short-term gains toward achieving long-term value-driven sustainable development. We need to understand the impact of DIs on various actors and in diverse contexts. A holistic understanding of the impact it creates will help us align it with visions of sustainable development and identify potential measures to mitigate negative short and long-term impacts. The recently developed Digitainability Assessment Framework (DAF) unveils the impact of DIs with an in-depth context-aware assessment and offers an evidence-based impact profile of SDGs at the indicator level. We performed the impact assessment of diverse technologies using DAF. This paper summarizes the insights from the Digitainable Spring School 2022 on "Sustainability with Digitalization and Artificial Intelligence," one of whose goals was to operationalize the DAF as a tool in the action learning process with diverse professionals in the field of digitalization and sustainability. The DAF guides a holistic context-aware process formulation for a given DI. An evidence-based evaluation within the DAF protocol benchmarks a specific DI’s impact against the SDG indicators framework. The operationalization of the DAF was carried out by looking at four different DIs: smart home technologies (SHT) for energy efficiency, blockchain for food security, artificial intelligence for land use cover and changes (LUCC), and big data for international law. Each of the four studies addresses different DIs for digitainability assessment using different techniques for a diverse group of indicators, demonstrating the potential of the DAF but also outlining the existing data gaps that limit a comprehensive analysis.

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“…A positive and negative impact identification approach was used further to support this understanding (Rijswijk et al, 2021). The data source on economic inequality and global policy institutions supported by the SDGs referred to (ElMassah & Mohieldin, 2020;Inna & Elena, 2021;Gupta & Rhyner, 2022). Therefore, this study method is expected to bridge the gap further and reduce uncertainty (Bathelt & Li, 2020).…”

Section: Metodologymentioning

confidence: 99%

Digitalization Technology for Sustainable Rural Entrepreneurship and Inequality

Prasetyo¹,

Setyadharma²

2022

JHRSS

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The digitalization technology transformation of entrepreneurship has positive impacts but also increases inequality and disrupts the sustainable development goals (SDGs). This study aimed to examine the impact of digitalization technology transformation on rural entrepreneurship and explain its mitigation efforts using exploratory sequential mixed methods. The policy acceptance model method was used to reduce uncertainty in analyzing entrepreneurial behavior patterns. Data were collected using questionnaires and semi-structured interviews equipped with ethnographic observations. The results showed that the digitalization technology transformation of rural entrepreneurship supports various new potentials. These include decent work opportunities, family entrepreneurship, and local economic growth. However, the technology increases inequality and the fear of traditional markets that could disrupt achieving other sustainable development goals (SDGs). This inequality and the risk of uncertainty could be mitigated by the social solidarity economic transformation business model based on the potential of local humanist wisdom. Therefore, this study could provide scientific information and implications for social and institutional policies. It could also contribute to the literature on new institutional and social entrepreneurship innovation theories related to the wave of Kontratieff Schumpeter.

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Mindful Application of Digitalization for Sustainable Development: The Digitainability Assessment Framework

Cited by 23 publications

References 109 publications

The Development of E-Banking Services Quality Measurement Instrument: MPQe-BS

The Development of E-Banking Services Quality Measurement Instrument: MPQe-BS

Operationalizing Digitainability: Encouraging mindfulness to harness the power of digitalization for sustainable development

Digitalization Technology for Sustainable Rural Entrepreneurship and Inequality

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