Mitigating the harmful effects of technostress: inducing chaos theory in an experimental setting

Sumiyana, Sumiyana; Sriwidharmanely, Sriwidharmanely

doi:10.1080/0144929x.2019.1641229

Cited by 25 publications

(29 citation statements)

References 76 publications

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“…This study result shows that when users interacted with IT, they feel bad (technostress). It is because of techno-stressor which are the complexity of IS/IT, the work-overload both in numbers and due to deadlines, and there are the system or technology errors (Tarafdar et al 2007;Tarafdar, Tu, and Ragu-Nathan 2010;Riedl et al 2012;Riedl et al 2013;Ragu-Nathan et al 2008;Ayyagari, Grover, and Purvis 2011;Sumiyana and Sriwidharmanely 2020). This unstable emotion causes users to become unfocused or unable to concentrate on completing their tasks, making many mistakes (Fontana 1989), which, of course, reduces their tasks' performance.…”

Section: Statistical Results and Analysismentioning

confidence: 99%

“…Furthermore, if this technostress continues, it will have a destructive emotional impact on the users' cognition. It would ultimately affect the users' outcome of using ICT, such as harming their achievements (Tarafdar et al 2007;Tarafdar, Tu, and Ragu-Nathan 2010;Ragu-Nathan et al 2008;Sumiyana and Sriwidharmanely 2020). This study posits Sumiyana and Sriwidharmanely (2020), who explained the impact of technostress on ICT users with either confront or transform personalities.…”

Section: Introductionmentioning

confidence: 92%

“…It would ultimately affect the users' outcome of using ICT, such as harming their achievements (Tarafdar et al 2007;Tarafdar, Tu, and Ragu-Nathan 2010;Ragu-Nathan et al 2008;Sumiyana and Sriwidharmanely 2020). This study posits Sumiyana and Sriwidharmanely (2020), who explained the impact of technostress on ICT users with either confront or transform personalities. However, all the extant research did not discuss the users' self-control or make recommendations for the systems and application's development.…”

Section: Introductionmentioning

confidence: 92%

“…This research method posits Sumiyana and Sriwidharmanely (2020) and investigates the impact of technostress and its association with users' personalities. It expanded and simultaneously transformed the experimental research design of Sumiyana and Sriwidharmanely (2020). We changed from previously only studying one technostress stressor to studying three of them.…”

Section: Introductionmentioning

confidence: 99%

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Encouraging positive emotions to cope with technostress’s adverse effects: insights into the broaden-and-build theory

Sriwidharmanely

Sumiyana

Mustakini

et al. 2021

Behaviour & Information Technology

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This study investigates the role of positive performance feedback for information and communications technology (ICT) users, who could have either low or high levels of self-control. It could, moreover, explain the impact of that technological pressure on the users' performance, resulting in their achieving less. This study employs three techno-stressors, i.e. complexity, system errors, and work-overload in the experimental setting. By applying a contrast analysis, we confirm that the broaden-and-build theory explains that positive emotion can build the capabilities of ICTS users to cope with the pressured technostress. This research concludes that users with low self-control who receive positive feedback perform better than those who receive negative feedback. It implies that to succeed with the implementation of information systems and their applications. The users must undergo therapy to feel good in their cognitive flow and believe that this ICT cannot harm them. Likewise, the development managers could boost the users' positive emotions, so they have more trust and better engagement with the information systems and applications. This research finally infers that the users' cognition should be broadened and built with experiential values, improving their positive emotions.

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Section: Statistical Results and Analysismentioning

confidence: 99%

Section: Introductionmentioning

confidence: 92%

Section: Introductionmentioning

confidence: 92%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Encouraging positive emotions to cope with technostress’s adverse effects: insights into the broaden-and-build theory

Sriwidharmanely

Sumiyana

Mustakini

et al. 2021

Behaviour & Information Technology

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“…Based on the chaos theory, Sumiyana and Sriwidharmanely [68] demonstrated that individuals work randomly or differently because of their creativity or personal innovations [1,69,70]. They can mitigate the adverse effect of technostress on ICT users' performance by inducing their proactive personalities.…”

Section: Technostress and A Proactive Personalitymentioning

confidence: 99%

The Chaotic Behavior of ICT Users

Sumiyana¹,

Sriwidharmanely²

2021

A Collection of Papers on Chaos Theory and Its Applications

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This paper describes how chaos theory was implemented to explain a behavioral aspect in an information system. The chaos theory was developed from the physical sciences and has been widely applied to many fields. However, this theory may also be applied to the social sciences. For certain types of human behavior, the chaos theory could comprehensively explain the phenomena of the use of information and communications technology (ICT). It means that this theory could clarify all the different kinds of human interactions with ICT. When the researchers used the chaos theory integratively, they could explain the distressed behavior of ICT users comprehensively. This theory argues that an individual acts randomly, even though the system is deterministic. When individuals use ICT, they could get technostress due to either the information systems or other users. This paper explains that ICT users could use information systems, with their complicated procedures and outputs. They were also probably disturbed by other users. The users, furthermore, experience chaotic pressures through their experiential values. This paper shows that users’ behavior when facing chaotic pressure depends upon their personality dimensions. The authors finally propose a new paradigm that this chaos theory could explain the chaotic actions of ICT users.

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Virtual reality learning media with innovative learning materials to enhance individual learning outcomes based on cognitive load theory

Haryana

Warsono

Achjari

et al. 2022

The International Journal of Management Education

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Mitigating the harmful effects of technostress: inducing chaos theory in an experimental setting

Cited by 25 publications

References 76 publications

Encouraging positive emotions to cope with technostress’s adverse effects: insights into the broaden-and-build theory

Encouraging positive emotions to cope with technostress’s adverse effects: insights into the broaden-and-build theory

The Chaotic Behavior of ICT Users

Virtual reality learning media with innovative learning materials to enhance individual learning outcomes based on cognitive load theory

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