Mixed effects of business and political ties in planning flexibility: Insights from Turkey

Yeniaras, Volkan; Kaya, Ilker; Dayan, Mumin

doi:10.1016/j.indmarman.2020.01.002

Cited by 30 publications

(40 citation statements)

References 147 publications

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“…Transaction cost is minimized in informal managerial relationships as they are built on shared values and agreed-on processes rooted in social relations (Heide and John, 1992). This makes trust and commitment self-enforcing norms, which make managerial informal networks less costly and more effective (Yeniaras et al, 2020a). The microfoundations of FSP require trusting relationships that managers can depend on to establish long-term objectives and strategies.…”

Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

“…Nevertheless, strong managerial ties will make managers and SMEs more aware of opportunities and threats, hence more capable in FSP (Fernandez-Perez and Verdu, 2013). In committed and trusting relations, the collaborating parties often jointly use their resources and capabilities (Yeniaras et al, 2020a). This circumvents financial restrictions that may impede SMEs' FSP abilities (Dyson and Gibb, 1982), which will be beneficial in determining long-term objectives.…”

Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

“…Parties of relational governance are bound by mutual interest and agreed-upon processes (Poppo and Zenger, 2002). These signals keep the collaborators from engaging in opportunistic behaviors (Ghosal and Moran, 1996), especially in emerging economies with market imperfections and institutional vulnerabilities (Yeniaras et al, 2020a). Under such conditions, business and political ties, the types of relational governance, become the economic lifeblood of emerging-economy SMEs.…”

Section: Introductionmentioning

confidence: 99%

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Relational governance, strategic planning and firm performance

Yeniaras

Kaya

2021

MIP

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PurposeWhile there is growing attention to the efficacy of business and political ties in emerging economies, there are not many studies explicitly examining the relations of business and political ties to small and medium enterprises (SME) strategy formation in emerging economies outside of the East-Asian setting. This study attempts to refine the facilitating role of formal strategic planning (FSP) in the relation of business and political ties to financial firm performance.Design/methodology/approachStructural equation modeling and conditional mediation analyses were used.FindingsThe authors show that while business ties are positively related to FSP, political ties are negatively associated with it. In addition, this study provides empirical evidence that FSP positively mediates the relation of business ties to financial performance. Conversely, there exists a negative indirect relationship between political ties and financial performance. This study shows that the demand uncertainty negatively moderates the relation of FSP to financial performance.Originality/valueThe findings offer noteworthy inferences for firm managers and policy makers, who should evaluate the benefits and costs carried by business and political ties.

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Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Relational governance, strategic planning and firm performance

Yeniaras

Kaya

2021

MIP

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“…customer prioritization) and/or have chosen to sell a more technically advanced range of goods and services based on product complexity and variety to maximize perceived brand quality and customer loyalty and satisfaction. However, due to technical, political and economic uncertainties, as well as restricted access to capital equity and/or credit, such strategies may be difficult, especially for SMEs operating in emerging economies (Yeniaras et al, 2020a(Yeniaras et al, , 2020b(Yeniaras et al, , 2020c. Furthermore, the lack of structured procedures, leadership, resources and processes that are typical in SMEs hinder the implementation and acceptance of such approaches.…”

Section: Introductionmentioning

confidence: 99%

Customer prioritization, product complexity and business ties: implications for job stress and customer service performance

Yeniaras

Kaya

2021

JBIM

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Purpose Drawing on the theoretical lens of the job demands-resources model, this study builds upon and tests a conceptual model that links customer prioritization, product complexity, business ties, job stress and customer service performance. Conceptualizing customer prioritization and product complexity as job demands and business ties as personal job resources, this research explicates the mediating process by which customer prioritization and product complexity affect customer service performance through job stress and its boundary conditions. The purpose of this paper is to offer a theoretical framework in which business ties moderates the mediated relations of customer prioritization and product complexity to customer service performance. Design/methodology/approach Structural equation modeling and a moderated mediation analysis were used on a unique multi-level, multi-respondent data set of 248 participants from 124 small and medium-sized enterprises in Turkey. Findings This study finds that both customer prioritization and product complexity increase job stress. In addition, this paper finds that business ties have a bitter-sweet nature as a personal resource and reverse the relation of customer prioritization to job stress while strengthening the negative direct relation of product complexity to job stress. Finally, this study finds that the indirect relation of customer prioritization to customer service performance through job stress is contingent on business ties. Specifically, this paper finds that high levels of business ties negate the indirect relation of customer prioritization to customer service performance while low levels of business ties exacerbate the negative effects of customer prioritization to customer service performance, channeled through job stress. Practical implications The findings demonstrate the critical role that personal networks play in reducing job stress and enhancing customer service performance for small and medium-sized enterprises that adopt customer-centric strategies such as customer prioritization. Nevertheless, the results suggest that the managers need to cognizant of the undesirable consequences of business ties may have on job stress when boundary-spanners handle a wide range of products/services that are technically complex. Accordingly, this study recommends small and medium-size enterprise managers and owners should be cautious in resource allocation to establish informal, personal ties with suppliers, competitors, customers and other market collaborators. Originality/value This paper offers a deeper perspective of the relations of customer prioritization and product complexity to job stress and customer service performance. This study also specifies business ties as a personal coping resource, which decreases the undesirable consequences when used in small and medium enterprises that adopt customer-centric strategies.

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“…Organizational politics is another significant factor that comes into action here and is defined as "actions by individuals that are directed toward the goal of furthering their own self-interests without regard for the well-being of others within the organization" (Olesia, et al, 2013). While exploring the political aspects of an organization, Volkan et al (2020)identified how by employing power tactics or manipulative strategies, the members can impactthe decision making process, negatively affecting the overall organizational control and functionality. These attitudes further inhibitsthe usual processes such as employee promotions and awarding of benefits thus causing a decline in the individual as well as organizational performance and productivity (Kaya et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

Personality Traits, Organizational Politics, and Job satisfaction in Engineers: Mediating Role of Leadership

Qayum¹

2021

PSSR

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The present study investigated the mediating role of leadership with personality traits, organizational politics and job satisfaction in engineers. With a cross-sectional correlational research design, this study recruited a sample of (N=180) engineers from both public and private sector through convenient sampling technique. By employing Big Five Inventory Preceived Organizational Politics Scale The Implementation Leadership Scale and Generic Job Satisfaction Scale, sample was assessed for the study variables. Results were generated through SPSS that revealed a significant positive relationship among personality traits, organizational politics, leadership and job satisfaction except for neuroticism.Moreover, leadership proved to significantly mediate between personality traits, organizational politics, leadership and job satisfaction. These findings will add up to the empirical research scholarship and will give future researchers a direction while they will be eeploringthe role of leadership in organizational settings. Moreover, organizations can als benefit from its findings by becoming more mindful of the fact how much leaders play a pivotal role in the progress of workplace, thus enhancing an overall efficiency and productivity.

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Mixed effects of business and political ties in planning flexibility: Insights from Turkey

Cited by 30 publications

References 147 publications

Relational governance, strategic planning and firm performance

Relational governance, strategic planning and firm performance

Customer prioritization, product complexity and business ties: implications for job stress and customer service performance

Personality Traits, Organizational Politics, and Job satisfaction in Engineers: Mediating Role of Leadership

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