Mobbing and its determinants: the case of Spain

Carnero, M. Angeles; Martínez, Blanca; Sánchez-Mangas, Rocío

doi:10.1080/00036840802360112

Cited by 28 publications

(22 citation statements)

References 3 publications

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“…Within each sector, there are also different norms in different settings. The evidence shows higher reported levels of workplace bullying amongst white--collar workers and those in service industries with direct client contact (Carnero et al, 2010). This has been attributed to the pressures of balancing organisational goals and objectives with client demands.…”

Section: Inappropriate Behaviours In a Professional Environmentmentioning

confidence: 90%

‘Shut up and bill’: workplace bullying challenges for the legal profession

Omari

Paull

2013

International Journal of the Legal Profession

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Keywords:Workplace bullying, workplace culture, billable hours, professional conduct, Australia "They want people who will shut up and bill" IntroductionThe context of modern work has changed significantly due to globalisation and increased competition (Noon et al., 2013). The impact of these changes can be felt at various levels, including: region, country, sector, industry and profession. The way in which work and employees are affected depends on how organisations, and professions, respond to the changes and the accompanying competitive pressures. Some of these pressures have led to institutions and organisations attempting to "convince, cajole and persuade" employees to maximise deliverables (Evetts, 2013, p. 790) across a range of professions. This has led to concerns relating to quality of worklife, stress, and the increasingly precarious nature of professional work in, for example, 2 engineering, accounting and the law (Bergin & Jimmieson, 2013;Francis, 2012;Smith, Derrick & Koval, 2010).In Australia, the legal profession, characterised by an adversarial court system, intense competition, long hours and a tradition of elites, including hierarchical structures, has also been subject to increasing demands in the changing context. This results in a 'pressure--cooker' environment, with the potential for adverse effects on individuals, law firms, the profession and eventually the wider society.At one level a certain amount of competition and conflict contributes to a productive workplace, and where work is about income generation, constructive conflict can contribute to the bottom--line. At another level, conflict can also be dysfunctional. Heightened levels can change a positively charged workplace into a breeding ground for ill--feeling, resentment and incivility: a toxic environment. A range of behaviours from inappropriate conduct and incivility, all the way to bullying, abusive conduct and outright victimisation can be found in environments which are highly charged as a result of the pressures of competition and a climate of survival of the fittest (Omari et al., 2013;Salin, 2003a).Occupations in which there are interactions with clients are recognised as having higher levels of incivility (van Jaarsveld et al., 2010;Westaby, 2010). In such settings, front--line staff are responsible for satisfying client expectations within the boundaries established by the organisation, including service standards and cost minimisation. The legal profession is no different: salaried professionals work under a strict time--for--service regime, known as 'billable hours', and must satisfy client expectations at the same time as meeting the demands of the firm. 3Notwithstanding the level of research into workplace bullying (Samnani, 2013), there is limited evidence of investigations into bullying behaviours amongst legal practitioners. The legal profession, with its traditions of hierarchy, power and status, and the demanding nature of the occupation and associated work practices, offers a somewhat unique environment in whi...

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Section: Inappropriate Behaviours In a Professional Environmentmentioning

confidence: 90%

‘Shut up and bill’: workplace bullying challenges for the legal profession

Omari

Paull

2013

International Journal of the Legal Profession

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“…Some researchers reported differences concerning services sector and firm size in developed or emerging economies. [8,39]. In Poland there is little research linking the above-mentioned aspects among knowledge workers, thus for comparative purposes, we decided to revise the following hypotheses: H1: Mobbing Experiences (ME) and Professional Burnout Syndrom (PBS) exist in knowledge economy with certain differences between knowledge workers and others -so employment in a sector of the knowledge economy has an impact on ME and PBS.…”

Section: Ethical Behavior -Mobbingmentioning

confidence: 99%

Mobbing and Burnout in Emerging Knowledge Economies: An Exploratory Study in Poland

Kowal

Gurba

2016

2016 49th Hawaii International Conference on System Sciences (HICSS)

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Many transition countries, known as emerging knowledge economies, can not to catch up with more advanced, matured economies. Low salaries, job insecurity, pressure to keep low cost create a work environment in many transitions economies where mobbing and burnout is common place. This paper examines the relationship between mobbing and professional burnout syndroms among knowledge workers in Poland. The study is based on a preliminary survey among 160 Polish respondents. The results of this study confirm that phenomena of mobbing and professional burnout are very common in emerging knowledge economies. Knowledge workers, female and employees of small firms are especially impacted by mobbing and burnout. Mobbing has an influence on job burnout of knowledge workers. Managers and politicians in emerging knowledge economies can benefit from our findings, by the use our conclusions, by changing regulations and companies polices.

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“…Psychological violence includes mobbing and it is a growing problem in some countries such as Australia, Austria, Denmark, Germany, Sweden, the UK, and the US (Chappell & DiMartino, 1998). Mobbing was popularized during the 1980s by H. Leymann, who called mobbing a kind of longterm hostile behavior detected in employees at workplaces (Carnero, Blanca, & Sanchez-Mangas, 2008). Mobbing has been referred to as "ganging up on someone," "bullying," or "psychological terror."…”

Section: Introductionmentioning

confidence: 99%

Workplace Mobbing and Effects on Female Employees Health and Safety Needs and Turnover Cognitions

Education¹

2013

Tourism Analysis

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The main objective of this study is to investigate workplace mobbing in Turkish hospitality industry and effects on female employees' health and safety needs and turnover cognitions. Application field of the research consists of 373 female employees who work at five-star hotel establishments in Turkey. The data were analyzed using descriptive analysis, Pearson product moment correlation analysis, and multiple linear regression analysis. The results indicate that high levels of mobbing activities are associated with lower levels of employee health and safety needs. Moreover, there was no correlation between employees' turnover cognitions and managers mobbing behaviors.

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Mobbing and its determinants: the case of Spain

Cited by 28 publications

References 3 publications

‘Shut up and bill’: workplace bullying challenges for the legal profession

‘Shut up and bill’: workplace bullying challenges for the legal profession

Mobbing and Burnout in Emerging Knowledge Economies: An Exploratory Study in Poland

Workplace Mobbing and Effects on Female Employees Health and Safety Needs and Turnover Cognitions

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