Mobi̇l Uygulamaya Sahi̇p Havayolu İşletmeleri̇ni̇n Yolculara Yöneli̇k Hi̇zmetleri̇ni̇n Araştirilmasi

Abstract

application indicators regarding passengers, flight and general information about mobile application indicators. According to the analysis results, it has been determined that the majority of airline companies do provide services such as mobile booking and check-in facilities, flight information, campaigns and offers, miles and language options. However, it was concluded that the majority of them did not offer services such as airline business promotion, boarding facilities, food services, accommodation and car rental facilities, information about the destination, airport and passenger rights, passenger complaints, disabled passenger services, etc. in their mobile applications. According to the results of the research, various suggestions have been made to the companies in the sector.