Mobile bank applications: Antecedents and consequences of young bank customer loyalty

Nourallah, Mustafa

doi:10.1504/ijmp.2021.10040611

Cited by 3 publications

(2 citation statements)

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“… 2 Benefits and choice of investment Ashraf and Baig [ 9 ]; Chhimwal et al[ 10 ]); 3 Reliability, Safety, and risk-related factors Fama et al [ 15 ]; Ashraf and Baig [ 9 ]; Lackmann et al [ 16 ]; Trang and Tho [ 17 ]; Pinasti et al [ 18 ]; Al-Khalaf and Choe [ 19 ]. 4 Financial literacy Lusardi, and Mitchell [ 11 ]; Caroline et al [ 23 ]; Mishra [ 24 ]; 5 Technical aspect Ancuta [ 30 ]; Bapat [ 34 ]; Chong et al [ 14 ]; Nourallah [ 31 ]; 6 Dependency Koestner et al [ 37 ]; Stålnacke [ 32 ], Florendo and Estelami [ 41 ]; Bommer et al [ 43 ]; Chan et al [ 44 ] 7 Adoption behaviour Nouri et al [ 46 ]; Chao [ 48 ]; Palau-Saumell et al [ 49 ]; Rahman et al [ 50 ]; Nair et al (2022); …”

Section: Literature Reviewmentioning

confidence: 99%

Assessment of users' adoption behaviour for stock market investment through online applications

Johri,

Wasiq,

Kaur

et al. 2023

Heliyon

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Section: Literature Reviewmentioning

confidence: 99%

Assessment of users' adoption behaviour for stock market investment through online applications

Johri,

Wasiq,

Kaur

et al. 2023

Heliyon

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“…For example, they are aware of the need to update their operating system frequently and download robust antivirus software. Previous studies have argued that the members of the young generation behave differently in different application contexts, prioritizing things differently when using applications for instrumental purposes, such as investment, than for emotional and social purposes (Nourallah, 2022). In other words, YRIs might be less worried about security and privacy issues when they invest their modest portfolio than when they use digital social media apps, which could convey information about their life events.…”

Section: Jframentioning

confidence: 99%

No trust, no use: how young retail investors build initial trust in financial robo-advisors

Nourallah

Amin

2022

JFRA

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Purpose The purpose of this study is to describe and analyse the effect of a set of determinants on initial trust and behavioural intention to use financial robo-advisors (FRAs). Design/methodology/approach The theory of perceived risk and the behavioural finance paradigm were used to develop a conceptual model of retail investors’ initial trust in FRAs. Data collected from 554 young retail investors (YRIs) from Sweden and Malaysia were analysed using structural equation modelling. Findings The results of this study indicate that the amount of public information, social media information-seeking and a rational decision style are significantly related to initial trust in FRAs, which in turn is significantly and positively related to the behavioural intention to use this technology. However, none of the risks under study significantly affect the initial trust in FRAs. Practical implications Information is vital to inducing YRIs to rely on FRAs, so the more public and social media information is available, the higher their intention to use this technology. However, YRIs vary in decision style, and the results suggest implementing a more sophisticated system than the current “one-size-fits-all” approach to YRI behaviour. Originality/value The empirical-based model enhances the knowledge of the initial phase of trust-building, when YRIs lack sufficient experience of FRAs. By collecting data from two countries, the study’s novel conclusions may help in developing effective FRA services for the youth segment.

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You want my loyalty? Treat me fairly! A study of Islamic banking customers in South Africa

Roberts-Lombard,

Petzer

2024

JIMA

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Purpose The purpose of this study is to investigate possible drivers of loyalty amongst Islamic banking customers in Gauteng, South Africa. We ponder the relationships of service fairness (a secondorder reflective construct) with perceived value, satisfaction, and loyalty. Design/methodology/approach Data were obtained from Islamic banking customers in South Africa using interview-administered questionnaires. A total of 350 responses were perceived as being suitable for data analysis. The measurement and structural models were measured through structural equation modelling. Findings Service fairness and perceived value were found to be important drivers of loyalty within this context. Research limitations/implications This study demonstrates that service fairness and perceived value are precursors to the future loyalty intentions of Islamic banking customers. As such, they should be nurtured as key elements of the relationship building process. Practical implications The study guides South African Islamic banks and South African banks with Islamic windows to better understand how service fairness (interactional, procedural and distributive) fosters satisfaction, perceived value and loyalty (attitudinal and behavioural). Originality/value Enhancing comprehension of the relationship between service fairness and customer loyalty, with satisfaction and perceived value playing intermediary roles, represents an unexplored avenue in academic research within the context of Islamic banking in an emerging African market.

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Mobile bank applications: Antecedents and consequences of young bank customer loyalty

Cited by 3 publications

References 0 publications

Assessment of users' adoption behaviour for stock market investment through online applications

Assessment of users' adoption behaviour for stock market investment through online applications

No trust, no use: how young retail investors build initial trust in financial robo-advisors

You want my loyalty? Treat me fairly! A study of Islamic banking customers in South Africa

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