Mobile banking during COVID-19 pandemic in Bangladesh: A novel mechanism to change and accelerate people's financial access

Khatun, Most Nilufa; Mitra, Sandip; Sarker, Nazirul Islam

doi:10.3934/gf.2021013

Cited by 44 publications

(47 citation statements)

References 29 publications

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“…Besides, FinTech provides the financial sector and the public in making their daily transactions more affordable, convenient, and secure (Chen et al 2019 ; Puschmann 2017 ). The use of technologies has been accelerated by the COVID-19 in virtually all areas of the world (Al Nawayseh 2020 ; Khatun et al 2021 ). Financial experts predict that the epidemic has accelerated the adoption of digital banking systems by 3 to 10 years (Reich 2021 ).…”

Section: Introductionmentioning

confidence: 99%

“…During the pandemic, mobile technology proved critical in maintaining a germ-free environment, and it is still effective and useful in the post-COVID-19 era (Sharifi et al 2021 ). In this regard, the COVID-19 outbreak may also have expedited the use of FinTech platforms such as mobile banking services in developing economies like Bangladesh (Khatun et al 2021 ). Mobile Financial Services (MFS) are banking services mediated by mobile networks, thus enabling customers to conduct banking and other financial transactions using their mobile phones (Azad 2016 ; Biswas 2021 ; Khatun et al 2021 ).…”

Section: Introductionmentioning

confidence: 99%

“…In this regard, the COVID-19 outbreak may also have expedited the use of FinTech platforms such as mobile banking services in developing economies like Bangladesh (Khatun et al 2021 ). Mobile Financial Services (MFS) are banking services mediated by mobile networks, thus enabling customers to conduct banking and other financial transactions using their mobile phones (Azad 2016 ; Biswas 2021 ; Khatun et al 2021 ). Therefore, MFS can be described as the products and services offered by a financial institution to its consumers via mobile devices to enhance their access to financial services and lower their expenses.…”

Section: Introductionmentioning

confidence: 99%

“…Several governments around the world are exploiting different alternatives to cash transactions, such as online banking, mobile payment, mobile banking, and agent banking (Al Nawayseh 2020 ). In Bangladesh, MFS is the most popular alternative to cash payments during the pandemic (Khatun et al 2021 ; Rahman 2020 ). Since the implementation of lockdowns, MFS providers have observed a significant increase in the number of requests for digital transactions.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Factors influencing the adoption intention of using mobile financial service during the COVID-19 pandemic: the role of FinTech

Chen

Siddik

Akter

et al. 2021

Environ Sci Pollut Res

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Factors influencing the adoption intention of using mobile financial service during the COVID-19 pandemic: the role of FinTech

Chen

Siddik

Akter

et al. 2021

Environ Sci Pollut Res

View full text Add to dashboard Cite

“…The study by Khatun et al (2021), which explored the use of mobile banking services to accelerate people's financial access in Bangladesh due to the emergence of the COVID-19 pandemic, pointed to the fact that the number of registered mobile banking customers has escalated. In the article, the authors showed that mainly government policies regarding different mobile banking transactions such as cash in, cash out, person to person (P2P) transaction, salary and utility bill payments, etc., have significantly increased the people's digital financial access during the pandemic.…”

Section: Literature Reviewmentioning

confidence: 99%

Poland–Turkey Comparison of Mobile Payments Quality in Pandemic Time

Chmielarz¹

2021

JRFM

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The main objective of this article is to identify and analyze the use of mobile payments in two countries, Poland and Turkey. The data for the study were collected with the application of the CAWI method in March 2021. The survey covered nearly 650 respondents in total. The basis for comparisons was populations from two culturally distinct countries, Poland and Turkey, which are at a similar level of development as regards the use of the Internet. The studies were carried out simultaneously in both countries and examined the group of young people aged 18–25. The research surveyed the population, which included the most active Internet users who are taking full advantage of the benefits of globalization, which is facilitated by the development of the Internet worldwide. The survey was translated into the respondents’ native languages, initially validated during the pilot studies and then distributed and circulated among the study participants. The obtained findings were subject to comparison, and the differences between the samples were analyzed and commented on to verify the hypotheses formulated in the study. The main limitation of the conducted study was the selection of a random group—the research sample consisted only of members of the academic community. The study presented in the article fills the research gap regarding international comparisons of the use of m-payments in the period of the COVID-19 pandemic. The obtained results indicate the undoubted fact of increased interest in the use of m-payments in e-commerce and e-banking, and even more importantly, differences concerning 40% of the criteria/attributes applied to assess the use of m-payments in both countries. The findings can be used by business practitioners dealing with the development of m-payments. Another potential application is to attempt to bridge the gaps between countries, which may be supported by globalization processes.

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