Mobile Bus Ticketing System: Development and Adoption

Abstract

The adoption of mobile applications on smartphones and tablet computers has become increasingly common among businesses and service providers. It has been proven to be rapid and successful in engaging the attention of consumers, communicating new technologies, and developing processes such as ticketing systems for transport companies. This research employed agile methodology in developing an Android-based mobile ticketing system that involves assessing current processes, suggestions for improving and optimizing processes, designing software, creating, implementing, and system evaluation. The ISO 9126 Software Quality Characteristics were used as a survey questionnaire to determine the user's acceptance level on the quality of the develop system in terms of functionality, reliability, usability, efficiency, maintainability and portability where participant ratings were scaled, mean scores were measured and interpreted qualitatively using a 5-point Likert scale. Results indicate that mobile bus ticketing system (MBTS) implementation and adoption is generally acceptable using the ISO 9126 characteristics as viewed by system users and were participants in this research work. Therefore, for the adoption by the bus operator, MBTS is highly recommended for successful and more efficient transactional processes, knowledge generated is readily accessible and useful for taking decision. In the future, further development of this research can be considered and work on the incorporation of other emerging technologies. Widespread use of mobile apps allows the production of more sophisticated mobile applications and more potential to be explored. Researchers working on similar study can find operators of large bus companies operating in the northern part of the Philippines.

Online Bus Monitoring and Reservation Application (OBMRA) for GL Trans Agency

“…The online bus reservation system allows customers to make online bus ticket bookings, check bus availability, and amend their profiles while the administrator can update, delete, and examine information. After making a reservation, customers can purchase tickets and make payments online, eliminating the need to pay at the counter (Adducul, 2020).…”

Citizens’ Trust Measurement in Smart Government Services

“…purchase time, provides easy ways to validate a ticket, and citizens no longer need to queue [20]. Mobile applicationbased ticketing services also increases the possibility to obtain up-to-date information regarding public transportation timetables and interruptions [20]. Another example is the implementation of medical apps such as in Taiwan called Taiwan Medical Travel (TMT) app.…”

Analysis and Design of Ticketing Application System (Case Study: Bebek Kaleyo)

“…According to Mobile Marketing Association, Mobile Application is the software that runs on the device mobile among them smartphone, Tablet, or PC. A mobile application, or generally referred to as apps, created to operate on mobile gadgets, often serving to deliver services that can be accessed through personal computer systems (Adducul & Adducul, 2020). Mobile Application is a software unit that was created to serve the needs of several activities such as commerce systems, games, community services, advertising, and all processes that are almost carried out by humans on an ongoing basis (Liyunjira & Dody, 2022).…”