Mobile Business Processes

Abstract

Abstract. Today's global markets demand global processes. Increasingly, these processes are not only distributed, but also contain mobile aspects. We discuss two challenges brought about by these mobile business processes: Firstly, the need to specify the distribution of processes across several sites, and secondly, the need to specify the dialog flows of the applications implementing those processes on mobile devices. To remedy the first challenge, we give an overview of the Process Landscaping method with its support for refining processes across multiple abstraction layers and associating their activities and objects with distinguished locations. Next, we present a Dialog Flow Notation and Dialog Control Framework for the specification and management of complex hypertext-based dialog flows. These tools allow developers to build user interfaces for mobile client devices with different input/output capabilities, which all access the same application logic on a central server.

Mobilizing Customer Relationship Management — A Journey from Strategy to System Design

“…( [22], [19]) aim to overcome this weakness. They suggest the multi-layered modeling of business processes, beginning on a macro layer that describes the core business processes on a level such as "there is a sales process" ([22, p. 242]).…”

“…( [22], [19]) as a methodology, because its layers of abstraction allow manageable process modeling. We do suggest, though, including stakeholders from the operational business unit and IT staff in the business processes' modeling and in the identification of mobilization potentials.…”

Mobilizing customer relationship management

“…With their mobile business process landscaping (MBPL) method, Gruhn et al aim to overcome this weakness (Gruhn and Book, 2003;Köhler and Gruhn, 2004). They suggest the multi-layered modeling of business processes, beginning on a macro layer that describes the core business processes on a level such as "there is a sales process" (Köhler and Gruhn, 2004, p. 242).…”

“…By beginning with the strategic selection of processes, the extensive analysis and modeling of all processes in the enterprise can be avoided. We suggest using the MBPL approach as defined by Gruhn et al as a methodology for the further process analysis, because its layers of abstraction allow manageable process modeling by drilling down from a rather strategic macro-level to an operational micro-level (Gruhn and Book, 2003;Köhler and Gruhn, 2004). We do suggest, though, including stakeholders from the operational business unit and IT staff in the business processes' modeling and in the identification of mobilization potentials.…”

Extending knowledge management to mobile workplaces

“…[11]), we aim to provide a framework for the management of knowledge in mobile settings, i.e. mobile KM.…”