Mobile learning environment with short messaging service

Premadasa, H. K. Salinda; Meegama, R. G. N.

doi:10.1108/10650741311306291

Cited by 12 publications

(2 citation statements)

References 11 publications

(9 reference statements)

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“…Electronic service dimensions seem to be the most influential components applied at the SVU including (SMS -Web Request -Facebook -email-Electronic library-Website -Learning Management System) respectively. This result is consistent with what (So, 2009) and (Premadasa & Meegama, 2013) have indicated in their studies concerning the importance of SMS in improving student satisfaction. Results also stressed the fact that the SVU should concentrate on improving its website.…”

Section: Discussion Of Resultssupporting

confidence: 93%

“…Also, the SMS system is very effective to provide communication and administrative support. For instance, students can receive their final marks, news, exam schedule via SMS messages (Brooks, 2011;Premadasa & Meegama, 2013). Social media such as Facebook and Twitter are used to notify students with up to date issues (Rashid & Raj, 2006;Brooks, 2011).…”

Section: Electronic Services (E-service) In Online Learningmentioning

confidence: 99%

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The Relationship Between E-Learning Service and Student Satisfaction a Case Study at the Syrian Virtual University (Svu)

Azmeh

2019

Business, Management and Education

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Purpose -This study aims at exploring the impact of electronic services provided by the Syrian Virtual University (SVU) on student satisfaction. Besides, this study seeks to determine the dimensions of both electronic services and customer satisfaction at the SVU, and to what extent these dimensions may vary in accordance with different personal characteristics among students. Research methodology -A quantitative research method was adopted using an online questionnaire to collect data from students registering in different SVU programs. Findings -Overall, results were analysed using the SPSS: 18. The results indicated that the relationship between all electronic services dimensions and student satisfaction at the SVU were positively significant except for the bulk SMS dimension. Electronic service dimensions are also all applied throughout the SVU (SMS-Web Request-Facebook-email-Electronic library-Website-Learning Management System) respectively. Besides, results show that neither electronic services dimensions nor satisfaction dimensions vary with regards to gender, speciality and age. Furthermore, satisfaction dimensions such as privacy and security -ease of use -order fulfilment -customer service -electronic service portfolio are all applied in the SVU. Research limitations -The study in this paper is limited to only one university since the Syrian Virtual University is the only virtual university in Syria. Also, the study focused only on university's students, and not it is administrative staff. Practical Implications -the results of this paper are beneficial for the SVU future and other universities attempting to provide online services. Thus, results from advice the SVU to keep their services up-to-date with the latest technological improvements, especially the university's website. This could be achieved by making it more users friendly and ultimately improve students' satisfaction. Moreover, the SVU should highlight the bulk SMS service weaknesses and try to use it more efficiently. Furthermore, the SVU employees could use the results of this paper to segment their current and future services provided in the future correctly taking into account the differences between gender and other demographical factors. Originality/Value -This study is one of the first studies to investigate the relationships between E-Learning services and student satisfaction in virtual environments, especially the Syrian Virtual Universities SVU. Moreover, this study investigates specific dimensions regarding both E-services and student satisfaction and brings up a reliable model for further research.

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Section: Discussion Of Resultssupporting

confidence: 93%

Section: Electronic Services (E-service) In Online Learningmentioning

confidence: 99%

The Relationship Between E-Learning Service and Student Satisfaction a Case Study at the Syrian Virtual University (Svu)

Azmeh

2019

Business, Management and Education

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Social Networks as Learning Delivery Platforms

Katz

2019

IFIP Advances in Information and Communication Technology

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Social networks are technology-based applications that enable network members to communicate for mutual benefit. Research evidence has indicated that social networks can serve as learning delivery platforms that contribute to positive student learning .In the present study, three similar groups of students enrolled in an 'Introduction to Ethics' course, were exposed to either Facebookbased, WhatsApp-based or Twitter-based delivery of ethical concepts on their smartphones. At the end of the course, students were examined on ethical concepts. They also responded to a questionnaire that examined user-friendliness, learner motivation and learner satisfaction associated with the social networks they experienced. Results indicate that WhatsApp students attained a higher level of achievement than Facebook students who, in turn, attained higher grades than Twitter students. Additional results indicate that WhatsApp and Facebook students held more positive impressions of user-friendliness and learner motivation related to their delivery platforms than Twitter students. WhatsApp students also held more positive impressions of satisfaction with their delivery platform than Facebook students who maintained more positive feelings of satisfaction than Twitter students. Thus, WhatsApp, and to a lesser extent, Facebook, are associated with enhanced achievement and positive feelings toward their delivery platforms with Twitter students lower on academic achievement and affective variables.

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