2011 IEEE International Conference on Advanced Information Networking and Applications 2011
DOI: 10.1109/aina.2011.74
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Mobile Service Business Patterns

Abstract: Utilizing mobile applications in the area of industrial field service promises several benefits, especially improved process support due to a tight integration of mobile workers and tailored information support.In this paper, we describe four mobile service business patterns derived from two industrial case studies. The first case study deals with the seamless integration of service engineers, while the second one is related to support knowledge intensive service processes and the involved participants. The de… Show more

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Cited by 2 publications
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“…Four mobile service business patterns are proposed by (Aleksy & Stieger, 2011) in order to support industrial field service processes such as tailoring information for support, structuring communication processes between the back office and mobile workers, supporting the integration of third parties into the business, and supporting offline processing capabilities. The proposed patterns were derived from two industrial case studies.…”
Section: Related Workmentioning
confidence: 99%
“…Four mobile service business patterns are proposed by (Aleksy & Stieger, 2011) in order to support industrial field service processes such as tailoring information for support, structuring communication processes between the back office and mobile workers, supporting the integration of third parties into the business, and supporting offline processing capabilities. The proposed patterns were derived from two industrial case studies.…”
Section: Related Workmentioning
confidence: 99%