Model of Cyber Conflict Resolution in Indonesia

Abstract

There has been a growing concern regarding a recent phenomenon in the Indonesian cyber world, i.e., cyber conflicts among the country's users of communication technology. Internet users in many parts of Indonesia have little or no idea of the social, cultural, and legal effects of using the product of Internet, such as online news and social media platforms, in expressing their opinions. Internet users' lack of awareness or ignorance of the harms they may cause other Internet users are mostly related to hoaxes, fake news, and hate speech. Despite the enactment of the ITE Law (Information and Electronic Transactions) No. 11 of 2008, established to prevent adverse impacts on communities, the lack of its socialization and of the Internet users' awareness of ethics in communicating in cyberspace still cause concerns among Internet users, government, stakeholders, and society. Based on the linguistic behavior of the Internet users, this research, which is the first stage of a three-year study, is aimed at finding out what conflicts generally occur in the Indonesian cyber world by looking at the features of the Internet users and at mapping the patterns of the conflicts to be used in a later stage of study in which we will propose a conflict resolution model appropriate for building and maintaining peace and unity in the Indonesian cyber world. The method that we use for data collection and experimental research is Kozinet' netnography, i.e., ethnography done through internet media; the results will be used for mapping the conflicts. The overall results of this study are expected to produce an application of a language-based conflict resolution model that can curb the social, cultural, and legal problems in the society as a reaction of the development of information and communication technology.