The aim of the article is to analyze the logistics process of waste transport in the city of Piła and the proposal for its optimization. For this purpose, the concept of waste and related issues were characterized and a waste transport company in the city of Piła was discussed. The problems encountered in waste logistics were depicted. In the research part, with the use of a survey among city residents, functioning of the current logistics chain was verified. The questions of the survey focus on the logistics activities carried out during the collection of waste from the city. The study was conducted in an open manner, while maintaining anonymity for the respondents. The questions included in the survey make it possible to illustrate the residents´ awareness of waste segregation, the method of displaying waste, the residents’ opinion on the regularity of waste collection by a local company providing these services. In the second part of the study, the effectiveness of waste collection in the city center in single-family houses was observed in the period from March, 2019 to October, 2020. On the basis of the conducted research, it can be concluded that the operating system for collecting waste from city residents is good but not ideal, as in most cities in Poland.