“…Studies include making strategic decisions for various departments (Ballard and Kuhl, 2006;Denton et al, 2006;Vanberkel and Blake, 2007;Leskovar et al, 2011); estimating capacity levels and measuring waiting times (Werker et al, 2009); analysing patient flows (Brenner et al, 2010;Zeng et al, 2012); measuring policy impact (Fletcher et al, 2007); and simulating patient scheduling and utilisations (Harper and Gamlin, 2003;Werker et al, 2009;Lee et al, 2013;Quevedo and Chapilliqu茅n, 2014). It has been argued that the extensive use of process modelling is limited in healthcare compared with other industries (Harper and Pitt, 2004) due to the complexity of the processes and the vast amounts of data required to provide accurate models (Antonacci et al, 2016).…”