In order to explore the factors affecting users' behaviors in a free-floating bike sharing (FFBS) system in China, a survey was conducted in Jiangsu province, China in 2017, and the travel characteristics of FFBS users were analyzed. A binary logistic model was applied to quantify the impact of various variables regarding residents' usage preference based on 30401 valid questionnaires. The findings show that (1) FFBS was mainly used for short-distance travel in cities, especially for commuting and schooling, and the time period of travel in FFBS coincided with the rush-hour in urban areas; (2) a higher level of education, a higher daily transportation cost, the convenience of picking up and parking, and the contribution to users' health could promote the usage of FFBS, while malfunctioning bicycles and limited regulations were major obstacles restricting the development of FFBS; (3) interestingly, people with high-incomes rather than those with low-incomes showed an inclination for FFBS owing to the charge mode. This research provides empirical evidence to facilitate the formulation of urban transportation policies and to improve the management of FFBS for the operators.