Modeling ethics: The impact of management actions on restaurant workers’ ethical optimism

The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance

“…They demonstrated that ethical leadership styles and ethical decision-making styles of hotel managers differ with regard to their ages, while other variables, such as respondents' gender, years of experience, title, or education level, did not show any significant pattern of difference. Kincaid et al (2008) investigated the effect of restaurant managers' behavior toward the ethical conduct of their line employees. The findings showed that management actions had significant impact on all three dimensions (e.g., parasite, bad behavior, and ruthless) of ethical optimism, indicating that restaurant management action is influential on cultivating the employees' acceptable ethical standards.…”

“…The hospitability industry is exposed to many situational factors that could result in a staff's unethical behavior (Reynolds, 2000). The unethical behaviors by hospitality employees/managers include, but are not limited to, stealing from the company, forgoing certain charges in hopes of receiving higher gratuities, billing guests for items they did not consume, and altering signed credit card vouchers (Kincaid et al, 2008). The current management evaluation system, which heavily stresses short-term financial performance such as sales growth, profit, and cost control, tempts hotel managers to be less ethically-oriented (Minett et al, 2009).…”

Ethics and corporate social responsibility – An analysis of the views of Chinese hotel managers

“…In short, it can be argued that a link exists between stakeholder theories and concepts of corporate social responsibility, but that underlying these concepts the notion of respect for the integrity of others lies at the core of such thinking. Kincaid et al (2008) argue that ethical behaviour is partly learnt through observation of others, and hence in this respect within the restaurant industry modes of managerial leadership are important. So, for example, if employees perceive managers as acting unethically their own job satisfaction is adversely affected, and this, in turn, may lead to an intention to leave a job.…”

Ethical leadership and employee-organisational outcomes in the hotel industry

“…The existing arguments indicate the significant role of ethical codes in different hospitality sectors (Coughlan, 2001;Kincaid, Baloglu, & Corsun, 2008;Stevens, 1997); nonetheless studying ethical leadership as Brown et al (2005) have conceptualised would not only enrich the literature in the domain of general management, but would also provide further insights in the hospitality industry point of view.…”