“…The results of the analysis showed that factors of vehicle category, payment form, tollbooth operator sex have the greatest influence on the service time. The vehicle category has the most impact, agreeing with previous studies (Zarrillo, 2000;Zarrillo et al, 1997;Woo & Hoel, 1991), that is, heavy vehicles have a lower acceleration rate and, due to the increased length of the vehicle, remain for a longer period of time in the tollbooth area.…”