“…The widely researched topics in operations management include trust issues, service quality, operational flexibility, customer relationship management, demand management, inventory management, risk management, waste management, information-exchange related, misinformation, misalignment of interest between patients and companions, among others [ 7 , 8 , 13 , 17 , 20 , 23 , 25 , 36 , 37 , 44 , 49 ]. Furthermore, Kwon et al [ 30 ] provide the strategic areas of healthcare supply chain for improving several aspects of service quality and simultaneously reducing cost.…”