Modelling and Knowledge Management in the Field of Road Infrastructure Operation and Regulation - Study on the Methods Application in an Organizational Unit

Abstract

This paper presents the application of an Interactive Method for Modelling and Knowledge Management on Business Environment for an Organizational Unit of Road Infrastructure Operation, from the Brazilian National Ground Transport Agency. As part of an innovative project named MIKM for the Knowledge and Information Manage Model of this agency adopts Knowledge Management fundamental concepts, knowledge and competence, mobilized by professionals on their activities for building information goods. For the method's development and application were needed activities of identification, collection, mapping, representation and analysis of the knowledge and competences needed to the execution of the activities related to knowledge assets of the already mentioned Organizational Unit. Materials and documentation available were analyzed and techniques of meetings and interviews with managers and employees in the steps of identification and collection; for mapping a methodology developed by Rezende (2007) and a knowledge tree concept (Authier and Lévy, 1992) was applied. On knowledge management's analysis and improvement proposals the knowledge conversion modes (Nonaka and Takeuchi, 2009) about knowledge flow, from Road Infrastructure Cycle of Regulation.