Modelling human-centric aspects of end-users with iStar

Singh, Harshita; Khalajzadeh, Hourieh; Paktinat, Sahba; Graetsch, Ulrike Maria; Grundy, John

doi:10.1016/j.cola.2022.101091

Cited by 7 publications

(1 citation statement)

References 21 publications

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“…Moreover, with human aspect minimizes miss understanding and bias in the process. Researchers have investigated several areas in human aspects such as emotions [1], [4], [5], personality [5]- [8], motivation [9], [10], communication [11]- [13], and attitude [10].…”

Section: Introductionmentioning

confidence: 99%

Capturing User Experience of Customer-Centric Software Process through Requirement Process: Systematic Review

Kusuma,

Jantan,

Admodisastro

et al. 2023

JOIV : Int. J. Inform. Visualization

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Agile and User Experience have become popular for decades due to the ability to understand customer needs. However, both methods have different perspectives on the point of view, value, and quality. Moreover, user research in UX is usually conducted in the long term. The human aspect is a critical thing in Agile, the purpose of this aspect is to understand the value and need of the product, and with the user stories, several developers try to understand the human aspect of customers. In the elicitation process of the UX, developers used user stories to capture customer personality. One important factor is emotion; UX researchers measure emotions from the product journey, but it is unpleasant when the customer finds out the product does not meet expectations. This study aims to research the implementation of capturing emotion in user experience among Agile software development activities from several perspectives. In addition, Limited resources in software projects require innovation that can guarantee the sustainability and quality of the product. In this paper, we used modified systematic mapping to extract, classify, and interpret articles from popular publishers and map the user experience life cycle to answer several existing problems. This research shows that a combination of user requirement and UX increase the product's usability. Moreover, involving the user in the development center increases the project's success.

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Section: Introductionmentioning

confidence: 99%

Capturing User Experience of Customer-Centric Software Process through Requirement Process: Systematic Review

Kusuma,

Jantan,

Admodisastro

et al. 2023

JOIV : Int. J. Inform. Visualization

View full text Add to dashboard Cite

show abstract

Intelligent Decision Support Based on Mental User Models: Research Design

Vicentiy

2023

Software Engineering Application in Systems Design

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Towards a general user model to develop intelligent user interfaces

Gaspar,

Gil,

Panach

et al. 2024

Multimed Tools Appl

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The way end-users interact with a system plays a crucial role in the high acceptance of software. Related to this, the concept of Intelligent User Interfaces has emerged as a solution to learn from user interactions with the system and adapt interfaces to the user’s characteristics and preferences. However, existing approaches to designing intelligent user interfaces are limited by their user models, which are not capable of representing each and every user characteristic valid for any context. This work aims to address this limitation by presenting a user model that can abstractly represent a wide set of user characteristics in any context of interaction. The model is based on a synthesis of previous works that have proposed specific user models. After the analysis of these works, a more sophisticated user model has been defined, including some required characteristics not existing in previous works. This model has been validated with 62 real end-users who have expressed the users’ characteristics that they consider as relevant to adapt the interaction. The results show that most of these characteristics can be represented by the proposed user model. This user model is the first step towards creating intelligent user interfaces that can adapt interactions to users with similar characteristics and preferences in similar contexts.

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Modelling human-centric aspects of end-users with iStar

Cited by 7 publications

References 21 publications

Capturing User Experience of Customer-Centric Software Process through Requirement Process: Systematic Review

Capturing User Experience of Customer-Centric Software Process through Requirement Process: Systematic Review

Intelligent Decision Support Based on Mental User Models: Research Design

Towards a general user model to develop intelligent user interfaces

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