“…Credit union websites were used rather than their annual reports because the websites are more likely to contain information about the types of products, services and information offered by individual credit unions, which is less likely to be available in annual reports (for an example of the use of credit unions' websites as a source of research data, see McKillop and Quinn, 2015). This is not to deny, however, that credit unions' annual reports do have a role, especially in terms of providing information to their members about the financial position and performance of the credit union (for an example of the use of annual reports in credit union research, see Glass et al, 2014). The main limitation with this research is that credit unions' websites disclose a limited amount of information.…”