Modern demands of education quality management in a higher education institution

Abstract

The article is devoted to the analysis of modern demands of education quality management in the conditions of higher education institution operation. The methodological basis of the study is the concept of management, based on a system of philosophical and general scientific doctrines about the quality of education and its specifics in higher education, the concept of personality-oriented learning, systems theory, modeling and development. The authors systematized methodological approaches to modeling the quality management system of education in higher education. The study developed a model of quality management, which is presented at the levels of: subsystems of management approaches, theoretical and methodological foundations, the value of the components and factors of education of different nature; defined a system of principles of internal quality management of higher education, aimed at performing a regulatory function at the general scientific, strategic, practice-oriented, technical, specific scientific and factor levels; an algorithm for building an education quality management system in a higher education institution is presented. It is shown that the quality management of education should be carried out at levels that ensure the manufacturability of the process, the possibility of its improvement with further analysis of the results and the adoption of appropriate management decisions.

Principles of Quality Management and the Benefits of Their Application in Education Sectors

“…The first level Theoretical records: "Quality Policy", "Mission and Vision of a Higher Education Institution", "Quality Objectives', "Idea of Higher Education Institution Development", archives depicting the education quality management system, "Rules for the quality of an advanced education foundation (structural units)" [16]. The subsequent level Documented techniques: documented strategies for management at the degree of advanced education organization (structural units): documentation management; record management; inner reviews; restorative and preventive activities [17].…”

“…Management documentation that guarantees the viability of the management cycle: managerial, administrative, preparing, data and reference documentation [16,17].…”