Modernization of Quality Management System in the Conditions of Digital Transformation of Enterprise

Abstract

The subject of the study ischanging the conditions of functioning of the quality management system in the conditions of digital transformation of the enterprise management system. The purpose of the study is to develop methodological provisions for the modernization of the quality management system. The directions of changes are systematized in the article and the basic conditions for the implementation of quality management processes are formed taking into account the drivers of innovative development of the enterprise management system. As a result of the research, the following tasks were solved: actual changes in the quality management system, automation system, information support system for management processes were considered; it was concluded that the introduction of digital technology necessitates the formation of a new information culture based on digital thinking, digital staff engagement and digital initiatives; the consideration of digital technologies as an instrumentation of system-process modeling of an integrated information system is proposed, which involves the creation of a unified information infrastructure of the enterprise's corporate network; systematized quality management methods based on the use of modern digital platforms; the structure of a system of information support for quality management processes was built. The information support system for quality management processes is a tool of the quality management system; the functioning of the integrated information system ensures constant communication in the enterprise management system when making and implementing decisions to improve the quality of processes and improve product quality. The solution to the problem of creating a single information space creates the possibility of constant access and use of unlimited sources of information, which, in turn, allows not only to improve quality management activities, but also to modernize the quality management system through the use of digital technologies and reduce the impact of the "human factor" on the effectiveness and timeliness of the development and implementation of managerial decisions to improve the quality of processes.

Quality 4.0: literature review analysis, definition and impacts of the digital transformation process on quality

“…In our literature reviewand in line with the findings of the bibliometrics analysiswe found that the most common topics on Quality 4.0 are technology and its implications for IJQRM 39,6 quality (P erez-Ar ostegui et al, 2015;Yadav et al, 2020), implications for business management and strategy models and systems (Menshikova et al, 2019;Logunova et al, 2020) and human or soft factors (Domingues et al, 2019;Kannan and Garad, 2020a) In the next few sections we will revisit what has been written in regard to each of these topics.…”