The honeycomb lattice of graphene is a unique two-dimensional system where the quantum mechanics of electrons is equivalent to that of relativistic Dirac fermions 1,2 . Novel nanometre-scale behaviour in this material, including electronic scattering 3,4 , spin-based phenomena 5 and collective excitations 6 , is predicted to be sensitive to charge-carrier density. To probe local, carrier-density-dependent properties in graphene, we have carried out atomically resolved scanning tunnelling spectroscopy measurements on mechanically cleaved graphene flake devices equipped with tunable back-gate electrodes. We observe an unexpected gap-like feature in the graphene tunnelling spectrum that remains pinned to the Fermi level (E F ) regardless of graphene electron density. This gap is found to arise from a suppression of electronic tunnelling to graphene states near E F and a simultaneous giant enhancement of electronic tunnelling at higher energies due to a phonon-mediated inelastic channel. Phonons thus act as a 'floodgate' that controls the flow of tunnelling electrons in graphene. This work reveals important new tunnelling processes in gate-tunable graphitic layers.Graphene provides an ideal platform for the local study of high-mobility two-dimensional (2D) electrons because it can be fabricated on top of an insulating substrate. The availability of a back-gate electrode makes graphene the first gate-tunable 2D system directly accessible to scanning probe measurement (Fig. 1a). Previous experiments have demonstrated the power of scanning tunnelling microscopy (STM) to probe the local electronic structure of graphene grown epitaxially on SiC (refs 7-9). That system, however, cannot be easily gated, and questions remain as to the influence of the SiC substrate on the graphene layer 6,10 . Mechanically cleaved graphene is a desirable alternative to graphene grown on SiC because it can be readily gated and placed on wellcontrolled substrates (Fig. 1a), thus making it useful for extracting intrinsic graphene properties.The STM topography of a gated graphene flake device is shown in Fig. 2a. Corrugations with a lateral dimension of a few nanometres and a vertical dimension of ∼1.5Å (r.m.s. value over a 60 × 60 nm 2 area) are observed, probably due to roughness in the underlying SiO 2 (refs 11,12). The graphene honeycomb lattice can be clearly resolved on top of the surface corrugation, as seen more clearly in Fig. 2b. We explored the local electronic structure of these graphene flake devices using dI /dV measurements at zero gate voltage, as shown in Fig. 2c. Strikingly, the spectrum shows a ∼130 mV gap-like feature centred at the Fermi energy, E F , as opposed to the linear density of states that might be expected from elastic tunnelling to a Dirac cone. A local minimum in the tunnelling conductance spectrum can also be seen at V D = −138 mV, making the spectrum asymmetric about E F . Close examination of the low-bias spectrum (Fig. 2c, inset) reveals that the tunnelling conductance does not go to absolute zero in the gap...