Monitoring and evaluation of quality in rail transport services: An element of quality management

Abstract

Članak ima za cilj da objasni proces realizacije usluga u makedonskom železničkom poslovanju kroz preko potrebno uspostavljanje kriterijuma za praćenje i vrednovanje kvaliteta usluga kao efikasne zaštite javnog interesa. Članak dalje ukazuje na viši kvalitet u uslugama prevoza, bolje uslove za sve zainteresovane strane učestvuju u životnom ciklusu usluga prevoza. Osim toga, studija tvrdi da sa primenom posebnih kriterijuma za kvalitet, možemo stvoriti preduslove za uspostavljanje mehanizama za razvoj i optimizaciju rezultata kao sistem za kazne zbog neispunjavanja uslova ugovora. To proizilazi iz činjenice da prikupljeni podaci treba da budu zasnovani na adekvatnom sistemu prikupljanja, analizi podataka i rad predlaže određeni pojednostavljeni model za analizu i procenu kvaliteta saobraćajnih usluga. Ovaj drugi model se sastoji od kvalitativnih i kvantitativnih varijabli sa tehničke tačke gledišta i sa stanovišta nivoa kvaliteta transportnih usluga do krajnjeg kupca.

Intermodal Line between Ploce and Brcko: Future Perspectives for the Pan-European Transport

“…The planning of an intermodal logistic corridor with supporting operational logistical and distribution terminals, investment prioritization of the use of existing corridor capacities of the regional transport network and affirmation of the transport function of natural resources and ecologically acceptable transport options are necessary frameworks of transport policy in relation to the requirements of sustainable development -economic growth, ecological equilibrium and social progress [12]. In the context of regional development, it is necessary to re-evaluate the pan-European transport corridor Vc and, through the combined instruments of cohesion policy, to devise a unique development strategy for the participating regions, taking into account the set thematic objectives and investment priorities of the common strategic framework, the national development strategy, the partnership agreement and operational programs and territorial cooperation program.…”

Exploring the Relationship Between Performance Management and Em-ployee Motivation: Case Study of Serbian Railways

“…Besides the training return of investment effectiveness and quality of training should be regularly measured and included in training methodology (Vassilev & Velinov, 2017).…”