Monitoring of the Human Resources Process: Examples in Automotive Industry

Abstract

The article is dealing with two problems regards the quality management in automotive industry such as: human resources management and processes monitoring. This connection is really difficult because of entrepreneurs generally have a problem with processes monitoring. Additionally human resources management is unmeasurable, so measurement must often be done using qualitative criteria, rather than quantitative. Furthermore the regulations of the new ISO 9001 include evaluate the performance of processes. It emphasizes the importance of the problem. The study provides examples of ways to monitor the process of human resource management in small and medium-sized enterprises automotive. Examples were evaluated for suitability to assess the effectiveness of the process and to generate guidelines for improvement. The form of keeping and visualization in order to use the information for periodic reviews of the management was discussed.