Monitoring Telephone Interviewer Performance

Ensuring Data Quality: What Criteria do Monitors Use to Rate Interviewers?

“…Most studies have focused on describing monitoring processes or methods, such as the key elements of an effective monitoring system (Cannell and Oksenberg 1988;Fowler and Mangione 1990;Lavrakas 2010), or how organizations monitor the quality of their work (Burks et al 2006;Steve et al 2008). Tarnai (2007) discussed the advantages and disadvantages of monitoring both complete and partial interviews and examined interviewers' reactions to the monitoring process.…”