In the last decade Sentiment analysis has been an interesting research topic in natural language processing (NLP) and data mining fields. We have noticed that deep neural network (DNN) models are always applied in sentiment analysis researches to obtain good results. There are many neural architectures which are applied for sentiment analysis. Among these architectures, Long Short-Term Memory (LSTM) models are the most used ones. In this contribution, we collected our dataset from our developed web application. The obtained dataset contains different types of features; Quality of Service (QoS) metrics, Web Quality of Experience (QoE) metrics, user engagement metrics, comments to videos that are included in the application, and the Mean Opinion Score (MOS) expressed by users. After that, we trained our dataset on our proposed model LSTM-CNN-RNN to predict the MOS. As a conclusion, we obtained a good accuracy and a low loss rate.