More is Not Better: The Emotional Dynamics of an Excellent Experience

Mitas, Ondrej; Mitášová, Helena; Millar, Garrett C.; Boode, Wilco; Neveu, Valérie; Hover, Moniek; Eijnden, F. van den; Bastiaansen, Marcel C. M.

doi:10.1177/1096348020957075

Cited by 25 publications

(15 citation statements)

References 31 publications

(66 reference statements)

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“… Li (2021) indicated that if tourists have PE, these remarkable experiences will further influence their recommended intentions. Mitas et al (2020) also found that participants who are highly recommended because their emotions arouse a peak during tourism, this peak is higher than the emotion level before and after the tourism. This raises an interesting question that will employees’ WOM referrals be influenced if they have PE?…”

Section: Discussionmentioning

confidence: 90%

“…Research on tourism experiences has proven that companionship plays a key role in shaping memorable tourism experiences ( Vada et al, 2022 ). This episode is remembered mostly because it exceeded a certain level of emotional arousal ( Mitas et al, 2020 ). Thus, we can infer that companionship is essential for EPE, which is a highly positive emotion.…”

Section: Discussionmentioning

confidence: 99%

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Employees’ peak experience at work: Understanding the triggers and impacts

2022

Front. Psychol.

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The importance of providing a positive employee experience (EX) has gotten a lot of attention in recent years. However, peak experience (PE), as a highly positive experience, has been studied and applied in the field of human resource management only to a very limited extent. We still know little about how employees’ peak experience (EPE) happens and what the impact will be. Therefore, based on the affective events theory and the two-factor theory, our research conducted an in-depth exploration of EPE through three studies. In Study 1, we constructed a theoretical model centered on EPE based on and interview data. In Study 2, we developed and validated a scale for measuring triggers of EPE, which is a four-dimensional scale (elevation, insight, pride, and connection) with 16 items. In Study 3, we adopted structural equation modeling (SEM) to examine the relationship between EPE and its triggers as well as its impacts using data from 424 valid questionnaires. Our research shows that elevation, insight, pride, and connection can trigger EPE; employees are more likely to have proactive behavior (PB) and word-of-mouth referrals after they have PE; and the more job-relevant the triggers are, the stronger the association between PE and PB is. Our research provides a reliable and effective measurement tool for scholars to study EPE, broadens the findings of PE and EX, and points out feasible measures for organizations to create EPE.

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Section: Discussionmentioning

confidence: 90%

Section: Discussionmentioning

confidence: 99%

Employees’ peak experience at work: Understanding the triggers and impacts

2022

Front. Psychol.

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“…In the tourism experience, emotions embody the value, mediate recommendation and other behavioural outcomes, and fuel social meanings. Emotions also give practitioners the best entry point for measuring and managing experiences (Mitas et al, 2020). Emotions are crucial in determining whether tourist experiences are actually remembered, which is a prerequisite for experiences to take on long-term meaning (Bastiaansen et al, 2019).…”

Section: Connecting: Engaging Peoplementioning

confidence: 99%

Connect: Digital media can connect residents, visitors and heritage

Ascaniis¹

2022

Handbook on Heritage, Sustainable Tourism and Digital Media

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Communication media and transportation means have evolved hand-in-hand. For instance, the construction of major routes has supported the movements of people, as well as movements of documents and ideas. The word 'post' is also emblematic of this dynamic: it used to indicate the places established at the distance a horse can cover in a day, but also indicates a major way to dispatch letters and other documents. The development of the telegraph and the train, followed by the radio and air traffic, have enabled farther-reaching, safer travel, as well as the possibility for more and more people to cross their country borders for business and leisure reasons.The fast evolution of transportation means and communication media have been -and still are -the major drivers of economic and social changes that have led to the 'interconnected world' we live in. Thanks to the development of transportation means, tourism has reached mass dimensions. In 2012, the United Nations World Tourism Organization (UNWTO) declared that 1 billion travellers crossed their national borders in a single year for touristic reasons, and that another 5 to 6 billion people were estimated to travel in their own countries every year (UNWTO, 2012). Tourism is an opportunity both for establishing connections with others and for deepening the connection with oneself. On the one hand, tourism offers people the chance to encounter and learn about other cultures and thus foster mutual understanding. On the other hand, encountering different cultures enhances awareness of one's own culture and of what is often called 'shared' cultural heritage.The advent of digital media, of the Internet in particular, has brought about an epochal shift, which has affected both private and social life, and moulded communication and relationship dynamics in every field of human activity. Digital media have not just extended connection capabilities, they have also allowed new connection possibilities. They connect because they shorten distances, as well as because they help to establish relations. Think, for instance, about WhatsApp groups: it suffices to have a person's mobile number to include them in a group, but sometimes one has little interest to be in the group and ends up being overwhelmed by irrelevant discussions and media sharing. On the contrary, a WhatsApp group can become an opportunity to get back in contact with people one has lost, or even to relate to people one did not know before. Today, then, it is enough to disclose an email address somewhere on the web -for example, in the personal profile of an organization's webpage -to be contacted by unknown people for whatever type of request. It is also enough to publish any piece of content on a social media platform to attract comments and ignite reactions.The possibility to access the Internet almost everywhere and to be 'always on', thanks to mobile data, has led to the so-called 'technostress', which can be defined as the stress people can feel when technology takes centre stage in their work life, home envir...

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“…Actively participating in the committee hearing despite the lengthy procedure. Emotions embody the value in tourism experiences and drive essential outcomes such as intent to recommend (Mitas, 2022). In the context of the cultural workers, primarily proposing the establishment of the Kagikan museum drove them into excitement.…”

Section: Excitement In Planning the Kagikan Museummentioning

confidence: 99%

Establishing the Tagum City Kagikan Museum: The Lived Experiences of Cultural Workers

Madulara¹

2022

IJRP

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Museum plays an important role in conserving and protecting the heritage of the city. This phenomenological study traces in the Tagum City's Kagikan Museum on its establishment, how they preserve the cultural artifacts and historical remnants as well as explore the experiences of the cultural workers. The seven participants were divided into in-depth interviews and focus group discussion following the safety protocols and health standards of gathering the data. The Kagikan Museum had an early cultural showcase of Tagum City prior to its formal establishment in which the cultural workers participated in yearly exhibit of history and culture of the city and conducted research project about its kagikan. Carefully planned by the Local Government Unit of Tagum with the big help of the cultural workers then formally built of the Cultural Center and already open to serve its purpose in the city. The experiences of the cultural workers varied where they felt mixed emotion with the idea of cultural exhibit, excited in planning the Kagikan Museum; and experienced struggles in the implementation and operation of the Kagikan Museum. On the other hand, the cultural workers shared the ways of preserving and protecting the historical remnants in the Kagikan Museum such as doing periodic inventory and maintenance; following the traditional method of preserving the cultural artifacts; and valuing the importance of the past, present, and future artifacts. Under each category are specific methods of cultural workers.

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More is Not Better: The Emotional Dynamics of an Excellent Experience

Cited by 25 publications

References 31 publications

Employees’ peak experience at work: Understanding the triggers and impacts

Employees’ peak experience at work: Understanding the triggers and impacts

Connect: Digital media can connect residents, visitors and heritage

Establishing the Tagum City Kagikan Museum: The Lived Experiences of Cultural Workers

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