2018
DOI: 10.5937/industrija46-16578
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Motels in Serbia: What do potential guests expect?

Abstract: The main aim of the paper is to investigate potential guests' expectations in Serbian motels. Through the literature review process, it was determined that there is a cack of research

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Cited by 2 publications
(2 citation statements)
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“…These services refer to the accommodation, food, drink, and tourism services, where their offer aims to satisfy customer needs [1] and, therefore, to obtain profit [3] and sustainability. The economic units-according to various literature findings-that are active in the hospitality sector and, specifically, in that of accommodation, refer to small, medium, and large familyor not-businesses such as standard hotels [4][5][6][7][8], motels [5,9,10], guesthouses [4,[11][12][13], agritourism businesses [2,[14][15][16], and short-term rental houses and apartments [17][18][19][20]. In the present paper's concept, guesthouses, agritourism, and short-term rental firms are considered small accommodation businesses.…”
Section: Introductionmentioning
confidence: 92%
“…These services refer to the accommodation, food, drink, and tourism services, where their offer aims to satisfy customer needs [1] and, therefore, to obtain profit [3] and sustainability. The economic units-according to various literature findings-that are active in the hospitality sector and, specifically, in that of accommodation, refer to small, medium, and large familyor not-businesses such as standard hotels [4][5][6][7][8], motels [5,9,10], guesthouses [4,[11][12][13], agritourism businesses [2,[14][15][16], and short-term rental houses and apartments [17][18][19][20]. In the present paper's concept, guesthouses, agritourism, and short-term rental firms are considered small accommodation businesses.…”
Section: Introductionmentioning
confidence: 92%
“…Based on the presented literature review, we can conclude that there is a lack of empirical study about Serbian motels, especially about their perceptions of service quality and their expectations (Pavić et al, 2018). These studies are primary focused on the hotel industry.…”
Section: Introductionmentioning
confidence: 99%