Mother Satisfaction on Maternity Care Services in Bharatpur Hospital Chitwan, Nepal

Sapkota, Devi Kumari; Sapkota, Mathura; Shrestha, Bishnu Kumari

doi:10.29322/ijsrp.8.9.2018.p8196

Cited by 5 publications

(8 citation statements)

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“…Dissatisfaction observed in this study collaborate the findings of Ehiemere, et al, (2011) who report that reason for dissatisfaction by 37.5% of clients was expressed as "I don't like the way nurses address me", "The nurses are harsh". However, this result disagrees with some studies who reported satisfaction with health provider respect for clients, politeness and support for clients (Sapkota, et al, 2018;Asifere, et al, 2018;Sufiyan, et al, 2013). This study further revealed that 286(37.9%) respondents were very satisfied with the healthcare provider reception of clients.…”

Section: Discussion Of Findingscontrasting

confidence: 80%

Maternity Clients Satisfaction with Client-Health Provider Interaction in State-owned Secondary Health Facilities in Cross River State

Lukpata¹,

Nwakwue²,

Lukpata³

et al. 2020

GJHS

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INTRODUCTION: Satisfaction with care is a facilitator and major determinant of facility-based maternal healthcare utilization. It is therefore worrisome when maternity clients express dissatisfaction with any aspect of maternity care as this tend to discourage them from patronizing facility-based maternal services. This study examined Maternity Clients Satisfaction with Client-Health Provider interaction in State-owned Secondary Health Facilities in Cross River State. METHODS: The study adopted a cross-sectional survey design while a multistage sampling technique was used to select a sample population of 754 women of reproductive age found accessing maternal healthcare services in the studied facilities. A structured questionnaire was used to collect data and data obtained was analyse using descriptive techniques. RESULT: Maternity clients were dissatisfied with the dimension of healthcare provider respect for clients as 321(42.6%) were dissatisfied and 133(17.6%) were “very dissatisfied”. Areas of dissatisfaction were health provider tone of voice, politeness and show of sympathy and support. However, clients were satisfied with healthcare provider provision of information as 234(31.0%) were “very satisfied” and 225(29.8%) were “satisfied”. CONCLUSION: Based on the findings, it was concluded that respect for clients dimension of client-health provider interaction is a cause of dissatisfaction among maternity clients accessing care in State-Owned secondary health facilities. It was therefore recommended that stakeholders should make recruitment and retention of healthcare providers a priority as work overload affects interpersonal interactions. Also, update workshops on respectful maternity care should be organized at regular intervals for healthcare providers involved in maternity services.

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Section: Discussion Of Findingscontrasting

confidence: 80%

Maternity Clients Satisfaction with Client-Health Provider Interaction in State-owned Secondary Health Facilities in Cross River State

Lukpata¹,

Nwakwue²,

Lukpata³

et al. 2020

GJHS

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“… 44 This similarity finding might be due to labour and delivery services provided in low-income and middle-income countries are nearly similar due to the limited number of health institutions, health professionals and the availability of drugs whereas the finding of this study is lower than the study conducted in Senegal 45 and Nepal. 46 The possible reason for this discrepancy might be due to, this study reports a review result from many institutions whereas studies reported in Senegal and Nepal are from a single institutions. Besides, the difference might be due to variation in sociodemographic, socioeconomic characteristics and measurement tools used to quantify the level of satisfaction and sample size.…”

Section: Discussionmentioning

confidence: 79%

“…44 This similarity finding might be due to labour and delivery services provided in low-income and middle-income countries are nearly similar due to the limited number of health institutions, health professionals and the availability of drugs whereas the finding of this study is lower than the study conducted in Senegal 45 and Nepal. 46 The possible reason for this discrepancy might be due to, this study reports a review result from many institutions whereas studies Figure 4 Pooled OR of the association between educational status and satisfaction of women with labour and delivery services in Ethiopia. Open access reported in Senegal and Nepal are from a single institutions.…”

Section: Discussionmentioning

confidence: 89%

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Women’s satisfaction with existing labour and delivery services in Ethiopia: a systematic review and meta-analysis

et al. 2020

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ObjectiveTo estimate the pooled prevalence of women’s satisfaction with existing labour and delivery services in Ethiopia.DesignSystematic review and meta-analysis.MethodsMEDLINE/PubMed, Scopus, Hinari, Google Scholar and web of science electronic databases were searched for the study. This meta-analysis included nineteen cross-sectional studies. Cochrane I2 statistics were used to check the heterogeneity of the studies. Subgroup and sensitivity analysis were conducted with the evidence of heterogeneity. Egger test with funnel plot were used to investigate publication bias.ResultNineteen studies were included in the systematic review and meta-analysis. The overall prevalence of women’s satisfaction with existing labour and delivery services in Ethiopia was 70.54% (95% CI 60.94 to 80.15). Having informal education of the women (adjusted OR (AOR)=2.19; 95% CI 1.47 to 3.25), time to be seen by the healthcare providers within 20 min (AOR=2.97; 95% CI 2.11 to 4.19), receiving free service (AOR=5.01; 95% CI 2.87 to 8.75), keeping women privacy (AOR=2.84; 95% CI 1.46 to 5.55), planned delivery in the health institution (AOR=2.85; 95% CI 1.99 to 4.07), duration of labour within 12 hours (AOR=2.55; 95% CI 1.70 to 3.81) and have not antenatal care follow-up (AOR=4.03; 95% CI 2.21 to 7.35) were factors associated with women satisfaction with labour and delivery services in Ethiopia.ConclusionThe pooled prevalence of women’s satisfaction with existing labour and delivery services was high. Informal education of the women, antenatal care follow-up, planned delivery in the health institution, keeping women privacy, getting free service, time to be seen by the healthcare providers and duration of labour were factors associated with women’s satisfaction during labour and delivery services. This finding is important to design strategic policies and to prevent emergency neonatal and women complications during the childbirth and postpartum periods.PROSPERO registration numberCRD42020149217.

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“…Assessment of the satisfaction with maternity services is crucial, particularly satisfaction with care during labor [ 91 , 92 ]. Labor satisfaction is important for health providers in providing continuous high-quality care in maternal health [ 57 , 93 ]. Providing high quality of care in maternity services involves giving women the best possible medical care and outcome during antenatal, labor, and postnatal period [ 94 ].…”

Section: Discussionmentioning

confidence: 99%

Associated factors of labor satisfaction and predictor of postnatal satisfaction in the north-east of Peninsular Malaysia

2020

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Introduction Identifying the factors contributing to maternal satisfaction is a proxy measure to improve the quality of care. It evaluates the health service provision by understanding maternal perceptions and expectations and promoting adherence to health services. This study aimed to identify the sociodemographic, obstetric, and medical factors contributing to labor satisfaction among postpartum women and examine the association between labor and postnatal satisfaction. Methodology A cross-sectional study using systematic random sampling in a ratio of 1:5 based on the delivery list in a labor room in a tertiary hospital was applied. Information was obtained from medical records for sociodemographic characteristics and obstetric and medical histories. Faceto-face interviews were performed to obtain responses for Malay versions of the Women's Views of Birth Labour Satisfaction Questionnaire and the Women's Views of Birth Postnatal Satisfaction Questionnaire. Simple and general linear regression analyses were performed. Results A total of 110 participants responded, accounting for a response rate of 100%. High-risk color codes, the period of gestation, household income, and were significantly associated with maternal satisfaction during labor. The association between labor and postnatal satisfaction was significant. Conclusion Identifying these associated factors and differences may lead to understanding and contributing to specific and targeted strategies for tackling issues related to maternal satisfaction.

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Mother Satisfaction on Maternity Care Services in Bharatpur Hospital Chitwan, Nepal

Cited by 5 publications

References 0 publications

Maternity Clients Satisfaction with Client-Health Provider Interaction in State-owned Secondary Health Facilities in Cross River State

Maternity Clients Satisfaction with Client-Health Provider Interaction in State-owned Secondary Health Facilities in Cross River State

Women’s satisfaction with existing labour and delivery services in Ethiopia: a systematic review and meta-analysis

Associated factors of labor satisfaction and predictor of postnatal satisfaction in the north-east of Peninsular Malaysia

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